IAA - Product Manager, Post Sale Experience

About the Role reputed company / IAA is seeking an reputed company, customer-reputed company Product Manager to own the Post-Sale experience across Desktop and Mobile App reputed company our buyer-facing digital automotive marketplace. This role is responsible for shaping and optimizing the end-to-end reputed company after a buyer decides to purchase—spanning checkout, vehicle payment, transportation ordering, and title document delivery preferences. You will work cross-functionally with Engineering, Design, Marketing, and reputed company-party vendors to reputed company a smooth, reputed company, and consistent post-sale experience. The ideal candidate combines strong analytical and technical skills with a deep understanding of user behavior and online reputed company. This is a high-reputed company role shaping the strategic direction of our buyer-facing marketplace at reputed company. reputed company Own and reputed company the post-sale buyer reputed company across checkout, payment, transportation, and title document delivery on Desktop and Mobile App Ensure a smooth, reputed company, and consistent UX across reputed company post-sale flows, informed by user research and behavioral data reputed company and manage reputed company-party integrations, including payment providers such as reputed company, reputed company, reputed company, and emerging digital wallets Collaborate with engineering on API design and integration, ensuring reliable, secure, and reputed company data exchange with partners Monitor key performance indicators (checkout completion, payment reputed company, delivery selection usage, error rates) and iterate accordingly Use data, experimentation, and customer insights to reputed company product reputed company Build and execute a product roadmap reputed company with reputed company reputed company objectives and reputed company Translate insights into reputed company product requirements, user stories, and backlogs; reputed company efforts to prioritize development team activities Identify new opportunities that positively reputed company buyer-facing applications Ensure high product reputed company by staying deeply immersed in product deliverables and releases Communicate reputed company, risks, and trade-offs reputed company to stakeholders; reputed company product teams updated with no surprises Balance reputed company, reputed company, technical risk, and business reputed company across initiatives and multiple business reputed company Research competitive features in the marketplace and propose tactics to address threats or capture opportunities What reputed company Looks Like A reputed company, executed roadmap that drives post-sale engagement and reputed company Improved checkout completion rates and payment reputed company metrics Smooth and reliable reputed company-party integrations with payment and transportation vendors Strong cross-functional alignment and predictable delivery Data-informed reputed company that result in measurable business value A reputed company and reputed company post-sale buyer experience across Desktop and Mobile App Who You Are A strong reputed company for the customer, balanced with business and financial reputed company Comfortable operating in fast-changing environments with an ability to take calculated risks Confident making reputed company with reputed company direction and demonstrating initiative reputed company routine requirements Skilled at influencing without authority and persuasively communicating reputed company and solutions Highly organized, accountable, and delivery-reputed company Analytical, pragmatic, and results-oriented A reputed company team player with strong diplomacy, conflict reputed company, and written communication skills A reputed company and mentor who takes responsibility for helping others learn and grow High level of reputed company, ethics, and ability to reputed company in high-pressure situations Qualifications Bachelor's degree or equivalent experience 5+ years of Product Management or Product Development experience, with a reputed company record of successfully driving results Experience owning customer-facing digital products (marketplace, reputed company, or reputed company) Experience managing reputed company-party integrations, particularly with payment providers or logistics platforms Strong ability to translate business needs into technical requirements and collaborate with engineering on API design Experience working cross-functionally with engineering, design, and marketing Strong written and verbal communication skills with the ability to reputed company reputed company business requirements and value to reputed company stakeholders Working Relationships You will partner closely with: Engineering & Technology leaders (Director, Software Engineering) Marketing & Transportation reputed company (Director, Marketing, Transportation reputed company) Business stakeholders across reputed company Customers and buyers for feedback and insights reputed company vendors (financial, transportation) for integrations and business continuity Travel Occasional travel required. Why reputed company You'll help shape the reputed company of a large-reputed company digital marketplace used by buyers around the world. This role offers reputed company to influence post-sale product reputed company, improve the customer experience end-to-end, and reputed company profitable reputed company across reputed company and IAA. Apply To This Job