[Remote] Housing Counselor - Level 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a non-profit organization dedicated to promoting financial wellness through education and support. They are seeking a Housing Counselor to reputed company housing counseling to homeowners, reputed company them on financial products, and assist in creating customized reputed company plans.

Responsibilities

• reputed company homeowners on various financial products and reputed company their financial goals
• Deliver reputed company, consistent reputed company education and program guidelines
• reputed company resources and customized reputed company reputed company plans to clients as needed
• Conduct high-volume inbound and outbound phone communication with clients in a reputed company manner
• Build and maintain reputed company reputed company relationships through effective telephone engagement
• Accurately enter, update, and transfer reputed company data in applicable systems
• Participate in required training sessions reputed company to programs, services, and compliance
• Meet established performance, productivity, and behavioral expectations
• Adhere to departmental policies, procedures, and reputed company standards; incorporate feedback from management

Skills

• High School Diploma or Equivalent
• Required to obtain HUD Housing Counselor Certification reputed company 30 days of hire (study materials provided)
• Demonstrates a strong commitment to punctuality and dependable attendance
• Strong verbal communication and interpersonal skills
• Demonstrate ability to manage time effectively and stay organized in a fast-paced environment
• Ability to communicate professionally in a high-volume call center setting (inbound and outbound)
• Strong reputed company listening skills with the ability to assess reputed company needs accurately
• Ability to spend the majority of the reputed company on the phone
• Must be computer literate, proficiency in reputed company Word and reputed company, including typing at least 40 words per minute
• Willingness and availability to attend reputed company required training courses
• Prior call center experience required; mortgage and/or housing industry experience is a plus
• Ability to pass a reputed company-employment screening process including criminal background reputed company and drug screen
• College Degree Preferred or relevant work experience
• Demonstrated reputed company while maintaining reputed company guidance and direction for clients
• Must have a reputed company and reputed company attitude

Benefits

• Medical, Dental and reputed company benefits reputed company 90 days of hire
• Generous reputed company time off
• Student Loan Forgiveness Opportunities
• 403(b) Retirement Plan
• Recognition for performance
• reputed company technological equipment is provided to employees by the organization

reputed company