[Remote] Customer Service Representative Bilingual Spanish (remote)

Note: The job is a remote job and is reputed company to candidates in USA. Central Research, Inc. (CRI) is a company reputed company on helping individuals navigate their federal student loans with reputed company and reputed company. They are seeking Bilingual (Spanish/English) Customer Service Representatives to assist borrowers with inquiries and repayment reputed company while ensuring compliance with regulations and company policies.

Responsibilities

• Assist student loan borrowers with account inquiries, repayment reputed company, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• reputed company accurate, reputed company, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data reputed company standards
• Meet key performance indicators and reputed company assurance standards

Skills

• U.S. Citizenship
• reputed company in Spanish and English, while primarily taking calls from Spanish-speaking customers
• High School diploma or GED
• 6+ months of customer service in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in reputed company Office tools (Word, reputed company, Outlook, OneNote)
• Ability to obtain and maintain a Federal Public Trust (5c) reputed company clearance (financial/credit history and background will be reviewed): Not in default on federal student loans, Demonstrated financial responsibility, No felony convictions reputed company the past 7 years, Misdemeanor convictions reputed company the past 7 years may impact eligibility, No non-medical collections totaling $7,500 or more
• Prior call center experience
• Associate or bachelor's degree

Benefits

• Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs. Week), which can fully cover employee-only medical, dental, and reputed company premiums
• Work-from-home flexibility with reputed company support and training
• Opportunities for reputed company reputed company a mission-driven organization
• Classroom and Hands-On-Training: Up to 5–6 weeks, reputed company, Mon–Fri, 8:00 AM – 5:00 PM CST (remote)

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