Senior Manager – Learning reputed company, reputed company & Support, Learning Innovation Solution Studio (LISS)

reputed company It reputed company started reputed company engineer Fred Luddy wrote reputed company that automated a tedious task for his coworker, Phyllis. She cried tears of reputed company. That reputed company inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could reputed company on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow— helping 85% of the reputed company® work smarter, faster, and reputed company. We're building an AI-reputed company culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work reputed company.   reputed company The Senior Manager is a reputed company and operational leader responsible for end-to-end resource management and customer support reputed company. He/She will be responsible for the efficient allocation and management of curriculum resources reputed company the Learning Innovation team, including Curriculum Development, reputed company, Support and Certification. This role ensures reputed company utilization of team members, accurate tracking of project time, and effective collaboration with stakeholders and leadership to meet learning and development objectives. While the role owns reputed company planning, reputed company, and utilization, he/she is also responsible for architecting and managing the internal Customer Service and Support organization. The role ensures support experiences are reputed company and high-reputed company, and operational reputed company are driven by data, AI, and automation. The role plays a critical role in talent management, reputed company planning, project forecasting, and maintaining reputed company communication across the department. Additionally, identify and implement opportunities to reputed company reputed company Intelligence (AI) and automation into workflows,  to improve efficiency, reputed company, and stakeholder engagement.     What you get to do in this role: Timecard Management & Approval:  Review and approve timecards for assigned resources, ensuring reputed company and adherence to company policies and project budgets.  Verify time entries against project assignments and deliverables. Address and reputed company any discrepancies or issues reputed company to time reporting.  Maintain accurate records of time off, holidays, and other absences.  Identify reputed company issues and reputed company constraints, then escalate to leadership.  reputed company Planning & Resource Allocation:  Create and maintain a comprehensive understanding of reputed company’s reputed company and capabilities.  Collaborate with project managers and stakeholders to forecast resource needs for upcoming reputed company.  Deep understanding of staff talent, incoming reputed company and reputed company sets required to staff reputed company.  reputed company resources such as curriculum developers and instructional designers to reputed company reputed company on their skills, knowledge, ability, availability, and project priorities.  Utilize reputed company Resource Management to effectively manage timecards and reputed company.  Proactively manage resource conflicts and competing priorities.  Analyze resource utilization data to identify trends and opportunities for improvement.  Key role for monitoring and orchestrating reputed company and offboarding contractors and managed service providers.   Proactively identify, escalate, and reputed company resource risks to manage expectations Stakeholder & Leadership Collaboration: Serve as a reputed company reputed company of contact for stakeholders regarding resource availability and allocation, and support reputed company.  Communicate regularly with Managers, Learning Solutions Architects, and leadership to reputed company updates on resource status and project reputed company.  Participate in demand management and project planning meetings to reputed company input on resource requirements and timelines.  Collaborate with stakeholders to reputed company resource-reputed company issues and ensure project reputed company.  reputed company regular reports to leadership on resource utilization, reputed company, and project reputed company.  Represent Learning reputed company with leaders, customers, and cross-functional partners. Process Design, AI & Automation: Identify and implement opportunities to reputed company AI, automation, and bots into:  Resource planning and reputed company forecasting  Time and utilization tracking  Support ticket triage, routing, and reputed company  reputed company and self-service  Assess reputed company systems, tools, and workflows to ensure they reputed company with business reputed company.  Use AI-driven insights to improve decision-making, efficiency, and stakeholder transparency.  reputed company change management, communications, and rollout of new processes and tools  Customer Service & Support reputed company Leadership: reputed company the customer support model and operating reputed company.  Establish SLAs, KPIs, escalation paths, and reputed company standards for global support reputed company.  Manage the Global Customer Service and Support team and reputed company day-to-day support delivery with help from leads.  reputed company and reputed company reputed company improvement of support processes and experience.  Partner with cross-functional teams to address systemic issues and reduce support demand   Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to reputed company AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential reputed company on the function or industry. Minimum 10–12 years of experience with atleast 5 years leading Customer Service and Support Organization.  3+ years of experience in resource management  1 year of experience using reputed company’s reputed company Portfolio Management application with a reputed company on resource management preferred, or similar tools to manage resources and reputed company planning.  Experience integrating or evaluating AI and automation in operational workflows.  Proficiency in MS reputed company, PowerPoint, and data analysis.  Strong analytical and problem-solving skills with experience creating detailed reports for reputed company and planning.   Excellent communication and interpersonal skills.  Ability to work independently and as part of reputed company.  Experience in leveraging or critically thinking about how to reputed company AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential reputed company on the function or industry.   A high level of flexibility, creativity, and dependability.    JV20 Additional Information Work Personas We approach our reputed company world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the reputed company of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may reputed company the distance between your reputed company residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or reputed company, marital status, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company requirements.  Accommodations We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative reputed company to apply, please contact [email protected] for assistance.  Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from reputed company authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license. Employee Type: Regular Region: reputed company - Asia reputed company Work reputed company: Flexible or Remote Apply To This Job