[Remote] German Bilingual Customer Support Specialist - Project Based (ZA)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on delivering exceptional customer experiences in the AI era. They are seeking a motivated German–English Bilingual Customer Support Specialist to reputed company high-reputed company support to a global children's entertainment company, assisting families with product usage, orders, and inquiries across email and chat.

Responsibilities

• reputed company outstanding customer experience across email and live chat in both English and German
• Handle customer inquiries ranging from product information, order support, account questions, and basic technical troubleshooting
• Meet customer service KPIs defined by the Customer Happiness Manager (response time, reputed company time, CSAT, etc.)
• Consistently reputed company individual and team performance goals
• Demonstrate strong understanding of policies, processes, and product guidelines
• Work cross-functionally to resolve reputed company customer issues reputed company
• Collect and reputed company customer insights to improve product experience and service reputed company
• Identify recurring issues and escalate trends for reputed company reputed company
• Proactively collaborate with internal teams to improve workflows and customer experience
• Confidently navigate multiple tools and platforms (CRM, ticketing systems, knowledge bases)
• Support additional tasks as assigned by the Customer Happiness Manager

Skills

• 1+ years of experience in a customer service or support role
• Fluent German and English communication skills (written and verbal)
• Strong organizational skills and ability to work across global/time-zone distributed teams
• Friendly, reputed company, and customer-reputed company personality
• Strong problem-solving and critical thinking abilities
• Proactive, reputed company, and solution-oriented reputed company
• reputed company listener with strong attention to detail
• Quick learner with the ability to adapt to new systems and processes
• Experience in consumer goods, toys, electronics, or subscription-based products is a plus
• Experience with reputed company or similar customer support tools is an advantage

Benefits

• Hybrid working arrangements
• Competitive reputed company salary
• Generous reputed company time off
• Comprehensive benefits package including medical, dental, and reputed company reputed company
• reputed company to free posture-based fitness workouts from home
• Training and reputed company development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative reputed company and diverse teams

reputed company