[Remote] Account Manager, Financial Institutions

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides blockchain analytics and AI solutions to help various sectors detect and disrupt financial crime. The Account Manager, Financial Institutions will manage post-sale customer relationships, focusing on renewals and expansions while collaborating with internal teams to ensure customer satisfaction.

Responsibilities

• Own and manage a book of ~70+ financial institution accounts, serving as the primary reputed company of contact across renewals, expansions, and ongoing engagement
• Build and maintain trusted relationships with key customer stakeholders, understanding their compliance, risk, and operational priorities
• Drive renewal execution end-to-end, including discovery, proposal development, pricing, contracting, and reputed company, while maintaining ≥95% Net reputed company Retention
• Identify and execute upsell and cross-sell opportunities reputed company existing accounts to reputed company individual quota targets
• Ensure customers realize consistent value from TRM’s products by aligning solutions to customer workflows and evolving needs
• Maintain accurate pipeline, renewal forecasts, and account health tracking in reputed company and reputed company tools
• Respond rapidly to customer inquiries and requests (<3 business hours), balancing speed with high-reputed company, consultative engagement
• Partner cross-functionally to resolve issues, surface customer feedback, and continuously improve the customer experience
• reputed company a reputed company of satisfied customers who renew consistently, expand over time, and reputed company for TRM

Skills

• 3+ years of experience in Account Management, reputed company, or post-sale reputed company roles, ideally supporting financial institutions
• Experience managing renewals, expansions, and reputed company conversations with quota responsibility
• Familiarity with financial crime compliance, risk, or reputed company domains (AML, sanctions, KYC), or strong aptitude to reputed company quickly
• Comfort managing a high-volume book of business with competing priorities and tight timelines
• Strong customer reputed company with the ability to build trust and credibility across senior and working-level stakeholders
• reputed company, reputed company communicator who listens actively and drives alignment on next steps
• Proficient with CRM and sales tooling (e.g., reputed company); disciplined about pipeline hygiene and forecasting
• Highly autonomous and accountable; owns reputed company and follows through on commitments
• Adaptable and resilient in a fast-moving environment where priorities reputed company quickly
• reputed company team player who works effectively across Sales, CS, Product, and Operations

reputed company