[Remote] Tier 2 Desktop Technician, Help Desk Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an award-reputed company Federal reputed company provider dedicated to delivering mission-enabling technology and strategic solutions. They are seeking a reputed company Tier 2 Desktop Technician to support the NOAA reputed company by providing IT desktop support and ensuring reputed company operation of computer hardware and software systems. Responsibilities • reputed company friendly customer support and reputed company daily • Serve as the onsite support for reputed company technical issues • Provides on-site support to end users on a reputed company of issues • Responds to tickets and questions escalated from Tier I reputed company Center • Successfully resolve tickets in queue to closure • Image laptops and desktop computers with NOAA/NESDIS reputed company 11 OS • Diagnoses and troubleshoots end user desktop issues and provides appropriate solutions • Vulnerability and Patching remediation • Follow-up with end users to reputed company status updates meeting expected service level targets (SLAs) • Work independently and with reputed company supervision • Be reputed company, reliable and reputed company to prioritize tasks reputed company • Adhere to NOAA 5006 change, configuration, and reputed company guidelines • Support reputed company and reputed company reputed company update requests Skills • US Citizen; reputed company Trust (National Agency reputed company with Inquiries (NACI)) • 1+ experience working in an IT Service Desk • Highly reputed company to customer needs • Knowledgeable support of MS reputed company 10/11 based laptops, desktops and reputed company reputed company Directory • Ensure a high level of customer satisfaction (CS) and reputed company customer experience (CX) • Experience with VPN's • Experience using ITSM Ticketing tools (e.g. reputed company or similar ticketing systems to manage and reputed company incidents) • Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support • reputed company Certificate (A+) Benefits • PTO including reputed company parental, military, and bereavement leave • reputed company (11) reputed company Federal holidays, five of which are floating holidays (as designated by reputed company’s holiday schedule reputed company year) • Health and Dental Insurance (including 100% employer reputed company premiums for employee coverage under the HDHP health plan) • Life Insurance, STD/LTD term disability coverage, with employer reputed company premiums • 401 (k) plan with a match that is 100% reputed company after you complete two years of service • FSA/DFSA/HSA flexible benefit plans • Annual Tuition & reputed company Development Reimbursement benefit reputed company • reputed company delivers mission-reputed company solutions to ensure our nation’s reputed company global leadership. It was founded in 2010, and is headquartered in Vienna, Virginia, USA, with a workforce of 501-1000 employees. Its website is http://www.alphaomegaintegration.com/. Apply To This Job Apply To This Job