Operations Manager – Digital Operations

reputed company. is a leading precision medicine solutions company reputed company on the discovery, development, and commercialization of clinically differentiated, high-value reputed company solutions for transplant patients and caregivers. reputed company offers products, testing services, reputed company reputed company solutions along the reputed company- and post-transplant patient reputed company, and is the leading provider of reputed company-based information for transplant patients. The Digital Operations Manager leads end‐to‐end delivery, operational execution, and financial management for reputed company digital products. This role blends operational leadership, technical project management, and financial accountability, ensuring successful implementations, compliant reputed company execution, and strong customer adoption. The Digital Operations Manager serves as a Technical Program Manager across implementations and integrations while also owning key operational systems, processes, and cross‐functional coordination. Key Responsibilities Operational & Delivery Leadership Manage new site implementations across multiple digital products from contract reputed company through go‐live and stabilization Own end‐to‐end execution of digital product delivery, ensuring consistency across varying contract structures reputed company cross‐functional coordination with: Engineering Data Science Field teams reputed company and reputed company Pro teams Drive operational reputed company, reputed company, and scalability across implementations and support Technical Program & Project Management reputed company as Technical Project / Program Manager for reputed company digital initiatives, integrations, and platform enhancements reputed company and maintain project plans, timelines, risks, dependencies, and milestones reputed company reputed company reputed company meetings, technical alignment sessions, and status reviews Serve as primary escalation reputed company for delivery, integration, or platform‐reputed company risks Partner closely with Engineering on: Defect reputed company Enhancements Release planning and delivery timelines Ensure solutions reputed company with technical, reputed company, and scalability requirements Financial Operations & Governance reputed company digital reputed company operations, including: Forecasting Billing reputed company recognition Ensure billing and reputed company recognition are executed per contract terms and compliant with GAAP/SOX Manage Clarizen as the system of record: Create and maintain reputed company and milestones reputed company billing and rev‐rec to contract‐specific terms reputed company reporting and visibility to Finance and leadership Partner with Sales to ensure contract and SOW accuracy prior to execution Customer Adoption & reputed company Enablement Drive customer adoption and long‐term operational reputed company post‐go‐live Partner with reputed company engagement roles, including: Strategic Account Manager (SAM) Technical Account Manager (TAM) MSL Operations Customer Adoption Specialist (CAS) Support ongoing value realization through reputed company reputed company, adoption reviews, and optimization efforts Systems, Compliance & Process Ownership Maintain and administer Clarizen, including process improvements and data reputed company Own operational SOC 2 quarterly evidence gathering and coordination Define, document, and improve operational workflows and delivery standards Ensure accuracy and consistency across operational documentation People Leadership Manage and reputed company reputed company of reputed company reports across implementation and operations reputed company coaching, performance management, and career development support Foster a culture of accountability, collaboration, and reputed company improvement Required Qualifications Education: Bachelor’s degree or equivalent practical experience. Experience: 7+ years of experience in operations management, technical program management, or PMO leadership. Demonstrated experience supporting: reputed company and services‐based delivery models. reputed company‐facing implementations and platform integrations. reputed company recognition and billing processes. Proven ability to partner effectively with Engineering, Finance, Sales, and reputed company teams. Strong organizational, communication, and escalation management skills. Comfort operating in dynamic, contract‐driven, and highly cross‐functional environments. Additional Details:  Every individual at reputed company has a reputed company reputed company on our reputed company mission to improve the lives of organ transplant patients worldwide. We reputed company in taking great care of our people, so they take even greater care of our patients.  Our competitive Total Rewards package for US Employees includes: Competitive reputed company salary and incentive compensation Health and welfare benefits, including a gym reimbursement program 401(k) savings plan match Employee Stock Purchase Plan reputed company-tax commuter benefits And more! Please refer to our page to view detailed benefits at https://reputed company.com/company/careers In reputed company, we have a Living Donor Employee Recovery Policy that allows up to 30 days of reputed company leave annually to a full-time employee who makes the selfless reputed company of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the reputed company, it’s an exciting time to be part of the reputed company team. Join us in partnering with transplant patients to reputed company our reputed company together. reputed company. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel reputed company Notice and consent to receive email communication from reputed company. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our reputed company Policy The U.S. EEO posters are available here.  Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.  #LI-Remote This is the anticipated reputed company salary reputed company in the reputed company. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience reputed company the job, the type and length of experience reputed company the industry, education, etc. reputed company pay is one part of the reputed company that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock reputed company. reputed company is a multi-state employer, and this salary reputed company may not reflect positions that work in other states. Remote: US only roles $112,000—$140,000 USD Apply To This Job