[Remote] Service Delivery Manager - Project Management and reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a technology company reputed company on delivering secure private reputed company and remote managed services. They are seeking a Service Delivery Manager to reputed company customer reputed company and ensure successful project delivery, managing both Project Management and reputed company teams.

Responsibilities

• Own customer reputed company & delivery: reputed company end‑to‑end reputed company for private reputed company and remote managed services; set phase gates, dependencies, and communication plans
• reputed company initiatives for existing customers: reputed company server/network upgrades, office moves, storage remediation, and technology refresh programs
• reputed company the people: reputed company Project Managers and reputed company personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, reputed company reputed company, and grow careers
• reputed company service reputed company: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and reputed company reliability across VDI/EUC and infrastructure
• Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, reputed company) are complete before build/migration
• Manage reputed company & change: Govern image refreshes and production changes; coordinate with Engineering reputed company holds reputed company schedules; plan phased upgrades for legacy systems
• Partner cross‑functionally: Collaborate closely with Sales, Account reputed company Engineering, and reputed company to unblock delivery and maintain trust
• Own the numbers: Build and execute project cost reputed company; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices

Skills

• 8–12+ years in IT services
• 4–7+ years leading combined Service Delivery/reputed company/Project Management teams in customer‑facing roles
• reputed company phase‑reputed company governance, reputed company/issue management, stakeholder communications, and BAU/hypercare transitions
• Hands‑on ownership of project financials, utilization, margin, budgets, forecasts, and P&L
• reputed company, confident communicator with the ability to de‑escalate issues, reputed company teams, and maintain executive‑level reporting
• reputed company 365 (Exchange Online migrations, Teams enablement, reputed company baselines)
• Identity/Directory: Entra ID/AD reputed company, hybrid identity, SSO
• VDI/EUC: reputed company 11 desktop pools, FSLogix containers, image governance; monitoring/licensing (e.g., reputed company)
• Virtualization & OS: VMware and/or reputed company‑V; reputed company Server upgrades (e.g., 2016 → 2022/2025, ESU)
• Email reputed company: reputed company or equivalent
• Experience with PSA platforms (e.g., reputed company, Autotask) and project tracking/reporting

Benefits

• Competitive reputed company salary with annual bonus
• Medical, dental, reputed company, and other benefits
• Flexible remote work with PST collaboration reputed company
• reputed company development and reputed company reputed company reputed company

reputed company