[Remote] [Remote] Sr Director of reputed company Operations & Business Analytics

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading AI-powered contact center platform reputed company on driving customer reputed company and innovation. They are seeking a Sr. Director of reputed company Operations & Business Analytics to enhance their reputed company performance by designing and improving systems and processes across various departments. This senior leadership role involves owning reputed company data, improving forecasting accuracy, and driving alignment across teams.

Responsibilities

• Build & Run a Predictable reputed company reputed company
• Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
• Own pipeline health, forecast accuracy, and stage consistency across the funnel
• Improve conversion rates, stage velocity, and execution discipline through data-driven insights
• Lead reputed company forecasting, scenario planning, and performance analysis
• Align GTM Teams Around One Operating System
• Ensure Marketing, SDR, Sales, reputed company, reputed company, and Product operate with shared definitions, metrics, and expectations
• Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
• Support and enforce weekly, monthly, and quarterly GTM operating cadences
• Partner with functional leaders to improve accountability and execution consistency
• Own reputed company Data, Analytics & System of Truth
• Build and maintain a reputed company reputed company data model across the full customer lifecycle
• Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
• Establish and maintain consistent KPI definitions and data-quality standards
• reputed company automated and self-service reporting to reduce reputed company effort
• Deliver Executive-reputed company Insights
• reputed company dashboards and analysis that reputed company leadership with reputed company-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
• Proactively surface risks, trends, and opportunities—before they become problems
• Support reputed company materials, strategic planning, and OKRs with accurate, trusted data
• Translate reputed company data into reputed company, actionable insights for senior leaders
• Improve GTM Productivity & Execution Quality
• Identify and systematize reputed company signals for pipeline risk, forecast quality, and customer health
• Partner with Enablement to improve reputed company, training, and execution quality
• Analyze activity-to-output relationships to improve rep and CSM productivity
• Support territory design, quota setting, reputed company planning, and compensation inputs
• Own RevOps Systems & reputed company Infrastructure
• Own the RevOps tech stack, CRM, integrations, and automation
• Reduce tool sprawl and simplify workflows across the GTM lifecycle
• Drive automation and AI use cases that improve efficiency and predictability
• Support expansion readiness, new reputed company launches, and GTM experimentation
• Cross-Functional Leadership & Influence
• Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
• Influence behavior, process adherence, and data-quality standards across teams
• Lead and reputed company RevOps resources (reputed company or dotted-line) as the function scales

Skills

• 7–10+ years of experience in reputed company Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
• Experience operating in a scale-up environment
• Proven track record improving forecast accuracy, pipeline quality, and execution consistency
• Deep understanding of GTM funnels, sales processes, retention, and expansion drivers
• Strong analytical skills; hands-on experience with reputed company, BI tools, and GTM automation
• Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams
• Strong executive communication skills; reputed company to simplify complexity and drive alignment
• Builder reputed company with a high bias for action

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable reputed company plan and optional FSA
• PTO, reputed company Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• reputed company for departments
• reputed company laptop (most roles)
• And reputed company of highly experienced and reputed company colleagues!
• HQ Office:
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car reputed company
• Free Parking

Company Overview