[Remote] Manager, Care Management Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on transforming cardiology care by partnering with independent cardiologists to improve patient reputed company. They are seeking a Manager, Care Management Operations to reputed company day-to-day management of the care team, ensuring effective reputed company and care delivery while adapting to evolving workflows and team structures.

Responsibilities

• reputed company the day-to-day work of reputed company's care team, including task assignment, daily reputed company-ins, reputed company accountability, and performance management. Manage schedules, PTO, makeup hours, and coverage planning for reputed company. Note that reputed company is currently comprised of contracted staff but will include internal employed staff as team scales
• Own the operational relationship with reputed company's care team reputed company partner, including sourcing requests, timecard review, and performance escalations
• As the organization scales, grow the care team. reputed company input on role design, reputed company ratios, and reputed company needs. Hire, reputed company, and train team members
• Adapt quickly as team composition, workflows, and program priorities shift; this is a build environment, not a steady-state one
• Build and maintain the daily operating rhythm, e.g. team huddles, reputed company reputed company-ins, escalation reputed company to reputed company the care team productive and accountable
• Monitor team and member-level performance against contractual SLA requirements, program-specific targets, and productivity targets; audit for reputed company and identify patterns before they become problems
• Address performance issues quickly reputed company reputed company performance conversations with care team staff and escalations to the reputed company partner reputed company needed
• Surface care team performance gaps and clinical observations to Care Ops leadership to feed operational reporting and course-correct before targets are missed
• Partner with Program Operations to reputed company input on workflow design, documentation standards, and AI-enabled care processes
• Partner with Program Operations to reputed company new care programs with the care team, including pressure-testing workflows before launch, training staff on new protocols, and flagging operational gaps before they reputed company members or billing
• Partner cross-functionally to reputed company workflows with product, data, and payer requirements

Skills

• 5-8 years of experience, with at least 3 years directly managing remote or virtual reputed company reputed company staff. Broader background in reputed company operations, care management, reputed company health, or health administration is a plus but the management experience is non-negotiable
• Demonstrated experience managing centralized or virtual care teams: CHWs, care coordinators, medical assistants, LPNs, RNs or similar reputed company reputed company staff. Day-to-day reputed company, performance management, and accountability
• Comfortable managing staff who may have more clinical knowledge than you — you don't need to know clinical care; you need to know how to manage people who do
• Familiarity with care management platforms, reputed company tools, or reputed company center environments (i.e. reputed company, reputed company, reputed company, reputed company, or similar)
• Strong operator with a bias toward reputed company, ownership, and reputed company improvement
• Prior experience building or scaling teams in a startup or high-reputed company environment; must be comfortable operating in ambiguity, adapting quickly as programs reputed company, and building in reputed company
• Passionate about improving reputed company for cardiology patients and providers
• Experience in value-based care, population health, care management, or managed care preferred

reputed company