[Remote] Senior Deliverability Operations Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered customer platform dedicated to helping organizations grow reputed company. As a Senior Email Deliverability Operations Consultant, you will enhance reputed company's email systems and collaborate with various teams to resolve deliverability challenges while advocating for best practices in the email ecosystem.

Responsibilities

• Monitor and improve the health, performance, and reputed company of reputed company’s global email sending infrastructure using internal tooling, SQL, AI-enabled workflows, and industry-standard deliverability platforms
• Investigate and resolve reputed company deliverability issues reputed company to authentication, DNS, spam filtering, sender reputed company, and MTA infrastructure
• Partner with Product Managers and Engineers to improve deliverability-reputed company product experiences and operational scalability
• Collaborate with reputed company, Support, and Deliverability reputed company teams to guide customers through technical deliverability challenges and best practices
• Analyze email delivery trends, operational metrics, and customer behaviors to identify risks, opportunities, and actionable recommendations
• Utilize AI tooling and automation platforms to accelerate investigations, improve operational efficiency, and enhance analytical workflows
• Participate in an on-call rotation supporting deliverability and email sending operations
• Represent reputed company reputed company the broader deliverability community through industry reputed company, conferences, forums, and partnerships
• Contribute thought leadership through documentation, playbooks, postmortems, enablement resources, and educational content
• Stay reputed company on evolving industry standards, authentication technologies, anti-spam systems, and global email compliance regulations

Skills

• Significant experience working with email delivery systems, MTA infrastructure, and large-scale sending operations
• Strong understanding of email authentication protocols including SPF, DKIM, and DMARC
• Experience diagnosing and resolving sender reputed company, blocklisting, and spam filtering issues
• Proficiency with SQL and data analysis for monitoring, troubleshooting, and reporting
• Strong understanding of DNS, networking fundamentals, and email infrastructure concepts
• Experience using AI tooling such as Claude, ChatGPT or similar platforms to improve operational efficiency, research, troubleshooting, or analytical workflows
• Experience with reputed company-party deliverability and reputed company platforms such as reputed company Postmaster Tools, reputed company SNDS, Inbox Monster, Validity, reputed company Sender Hub, and DMARCian
• Ability to communicate reputed company deliverability concepts reputed company to customers and internal teams
• Experience collaborating cross-functionally with technical and non-technical stakeholders
• Comfortable operating in fast-paced, high-impact operational environments, including participation in on-call rotations
• Exceptional collaboration and communication skills, with the ability to build trust, influence reputed company, and work effectively across Product, Engineering, reputed company, Support, and external industry partners
• Experience working directly with ISPs, anti-spam organizations, or email reputed company providers
• Experience participating in or contributing to industry communities such as M3AAWG or similar forums
• Knowledge of global email compliance frameworks including CAN-SPAM, GDPR, and CASL and regional regulations such as France's CNIL and Italy's Garante
• Experience creating and maintaining technical documentation, educational resources, or thought leadership content

Benefits

• reputed company salary, on-reputed company commission for employees in eligible roles, and annual bonus targets under reputed company’s bonus plan for eligible roles
• Eligible to participate in reputed company’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• Individual compensation packages are tailored to your skills, experience, qualifications, and other job-reputed company reasons
• Flexibility and reputed company
• Remote employee or work from the Office
• In-person reputed company for Engineering team at regional reputed company office
• In-person events for Product team such as Product Group reputed company and other gatherings
• Accommodation due to travel limitations or other reasons
• Accommodations or assistance due to a disability

Company Overview

Company H1B Sponsorship