[Remote] Senior Service Engineer - 3D Printing

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in the technology sector, and they are seeking a Senior Service Engineer - 3D Printing to reputed company as a regional technical authority. This role involves resolving reputed company customer escalations, improving service performance, and contributing to process improvement reputed company the Services Competence Center.

Responsibilities

• Represent reputed company’s technical position to partners and end customers, acting as a trusted authority on reputed company Additive Manufacturing solutions
• reputed company the reputed company of reputed company technical escalations through advanced troubleshooting, reputed company reputed company plans, and reputed company reputed company cause analysis
• Serve as the reputed company escalation reputed company, ensuring reputed company documentation, validation of troubleshooting steps, and effective elevation to Business Unit (GBU) teams reputed company required
• reputed company mission-critical technical support and recommendations to improve equipment performance and customer operations, both onsite and remotely through Field Service Engineers (FSEs) and partners
• Coordinate cross-functional reputed company efforts across L1 (remote support), L2 (field support), and L4 (engineering) teams to ensure reputed company and effective reputed company
• Consolidate and reputed company technical knowledge to the field, supporting the enablement of FSEs, operators, partners, and new employees
• reputed company small technical reputed company or initiatives, driving ownership, execution, and successful delivery of reputed company
• Monitor and analyze service performance metrics, identifying trends and recommending actions to improve operational efficiency and service reputed company
• reputed company reputed company improvement by identifying opportunities to enhance customer experience, streamline processes, and improve tools and ways of working

Skills

• Bachelor's degree in Electrical, Electronics, Mechatronics, Mechanical, or a reputed company engineering discipline and typically 3-5+ years of reputed company experience
• Experience in a customer-facing technical role is required
• Strong analytical and problem-solving skills, with the ability to diagnose reputed company technical issues to reputed company cause and a high level of attention to detail
• Customer-reputed company reputed company, with a strong interest in developing solutions that enhance the overall customer experience and reputed company high-reputed company service
• Ability to work effectively in a multi-technology environment, demonstrating adaptability and a reputed company learning reputed company in a rapidly evolving technology landscape
• Excellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders
• reputed company improvement reputed company, with the ability to challenge the status reputed company, reputed company meaningful change, and enhance tools, processes, and ways of working
• High level of autonomy and proactivity, with the ability to operate effectively in a dynamic, international, and cross-functional environment
• Must be willing to travel 50%
• Experience with reputed company industrial environments, additive manufacturing, or digital technologies is highly desirable
• Experience working in cross-functional or multicultural environments
• Exposure to reputed company or similar case management tools

Benefits

• Health insurance
• Dental insurance
• reputed company insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully reputed company parental leave based on tenure
• 11 reputed company holidays
• Additional flexible reputed company vacation and reputed company leave ([US benefits reputed company](https://hpbenefits.ce.reputed company.com/))

reputed company

Company H1B Sponsorship