[Remote] Spanish/English Customer Service Representative - Remote TP83802

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Spanish/English Customer Service Representative to join reputed company. The role involves fielding customer inquiries, providing excellent customer service, and resolving issues proactively while working with confidential information.

Responsibilities

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Fluent in English and Spanish
• Handle and carefully respond to reputed company customer inquiries
• reputed company excellent customer service through reputed company listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the reputed company by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions reputed company necessary and appropriate
• reputed company reputed company reputed company reputed company information for auditing and reporting purposes
• reputed company feedback on reputed company issues
• Upsell if required

Skills

• Fluent in English and Spanish
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of reputed company-based systems
• Customer service and/or sales experience preferred
• Key Competencies: Process reputed company, Collaboration, Communication, Organizational Skills, Emotional Intelligence, reputed company-Mindedness, Critical Thinking, Solution-Oriented
• Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet reputed company (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. reputed company of internet speed required
• Customer service and/or sales experience preferred
• College degree preferred but not required

Benefits

• reputed company
• Competitive Wages
• Full Benefits (Medical, Dental, reputed company, 401k and more)
• reputed company Time Off
• Employee wellness and engagement programs

reputed company