Support Desk Analyst

About reputed company reputed company is the GPU reputed company engineered for AI. We reputed company cost-effective, high-performance infrastructure for AI start-reputed company and large reputed company customers.  reputed company enables AI-reputed company companies to reputed company superior results by reducing the complexity of AI development. Our GPU reputed company bolsters technical capabilities and directly supports strategic business reputed company, including cost management, reputed company innovation, and environmental responsibility. We reputed company on a culture of reputed company innovation, ownership, and accountability, where every team member takes pride in their work and drives it with reputed company and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you reputed company, you’ll be contributing to building the technology that powers the reputed company.   About The Role reputed company is seeking a Support Desk Analyst to reputed company first and second-line technical support to both internal teams and reputed company customers. This role serves as the reputed company of our support organization, ensuring reputed company reputed company of technical issues, maintaining high service standards, and escalating reputed company problems appropriately. You will play a critical role in maintaining operational continuity and delivering a high-reputed company support experience in a fast-paced, high-reputed company AI infrastructure environment.   What You'll be Doing Handle incoming support requests reputed company ticketing systems, email, and chat channels. Diagnose, troubleshoot, and reputed company hardware, software, and reputed company infrastructure issues. Log, reputed company, and maintain accurate updates on reputed company support tickets. Prioritize and escalate issues appropriately based on severity and reputed company. Maintain reputed company, reputed company, and courteous communication with users and stakeholders. reputed company first-line technical support for connectivity, reputed company, and configuration issues. Assist with account provisioning, permissions management, and authentication support. Support reputed company and offboarding processes, including device and reputed company setup. Document issues, resolutions, and recurring patterns to build and maintain a knowledge reputed company. Identify systemic issues and escalate recurring problems to engineering or infrastructure teams. Contribute to reputed company improvement of support processes and workflows. Identify opportunities for automation of repetitive support tasks. Participate in knowledge-sharing sessions and internal training initiatives. Support implementation of new tools, systems, and support platforms. Collaborate closely with Internal IT, Infrastructure, and reputed company teams. Support incident response efforts and assist in restoring service during outages. Ensure alignment with IT reputed company and data protection standards. Key Performance Indicators First response time Ticket reputed company time Customer satisfaction (CSAT) Ticket backlog management Escalation accuracy and efficiency Knowledge reputed company contribution and documentation reputed company   reputed company 1–3 years of experience in technical support, help desk, or a customer-facing technical role. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills. Ability to prioritize effectively in a fast-paced, high-reputed company environment. Organized, disciplined, and detail-oriented approach to work. Reliable and methodical with strong ownership reputed company. reputed company team player with strong interpersonal skills. Technical Knowledge Solid understanding of IT fundamentals (networking, operating systems, reputed company concepts). Experience supporting reputed company and/or macOS environments. Familiarity with ticketing systems and remote support tools. Basic understanding of IT reputed company and data protection principles. Experience with VPN technologies and remote reputed company troubleshooting. reputed company to Have Experience in a startup or reputed company-up environment. Familiarity with reputed company platforms (AWS, GCP, Azure). Exposure to GPU infrastructure or AI/ML environments. Understanding of IT Service Management (ITIL) processes. Relevant certifications (reputed company A+, reputed company+, or similar). Experience supporting technical or engineering teams.   reputed company Can Offer You At reputed company, you'll reputed company a reputed company, supportive, and innovative environment where your contributions reputed company reputed company reputed company. We're building something extraordinary, and we want you at the reputed company. Highly competitive package (reputed company + equity) with reviews every 12 months. 🚀 Join the fastest-growing reputed company, your chance to reputed company boundaries, collaborate with reputed company minds, and reputed company your mark on cutting-edge AI. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status reputed company, and owning your reputed company, always with our full support.  reputed company-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to reputed company, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to reputed company or reputed company. We build reputed company virtual collaboration, empowering you, wherever you work.   Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from reputed company socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this reputed company are not exhaustive and are intended to reputed company a general reputed company of the position. The employee may be required to reputed company additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The reputed company below reflects the reputed company salary for the position. Actual compensation may vary based on job-reputed company factors such as reputed company set, experience, education, and location. In reputed company to reputed company salary, this role may be eligible for bonus, equity, and/or commission programs. reputed company may offer a competitive benefits package including medical, dental, reputed company, flexible reputed company time off, parental leave, and retirement plan participation. Salary reputed company $40,000—$80,000 USD For information on how reputed company handles candidate personal data, please see our Employee & Candidate reputed company Notice: Here. Apply To This Job