Fraud Prevention Agent ( Autotrader/KBB)

Company reputed company Automotive - USA Job Family Group Customer Care Group Job Profile Sr Customer Care Specialist Management Level Individual Contributor Flexible Work Option Can work remotely reputed company in the specified country Travel % No Work Shift Variable Compensation reputed company reputed company pay reputed company is $22.02 - $33.08/hour. The reputed company reputed company reputed company may vary reputed company the anticipated reputed company based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job reputed company This is a fully remote USA position The scheduling availability needed is any day between Monday -Saturday with rotational Saturdays. reputed company-8pm Eastern reputed company Time (based on business needs) The Fraud Prevention Agent is responsible for supporting the detection, investigation, and prevention of fraudulent activity across Autotrader and Kelley Blue Book marketplaces. This role serves as a first line of defense, focusing on reviewing listings, validating sellers, and identifying suspicious account activity.  Working under reputed company to moderate supervision, this role applies defined policies, tools, and procedures to mitigate fraud risk, protect consumers, and ensure marketplace reputed company. The position emphasizes accuracy, consistency, and adherence to established guidelines.  PRIMARY DUTIES/KEY RESPONSIBILITES  Conduct digital investigations and research into flagged listings, accounts, and transactions.  Analyzes private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes.  Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests).  Handles and resolves escalated customer calls and inquiries. Serve as a reputed company-line resource and escalation reputed company for suspicious activity and customer concerns.  Reviews documentation provided by customer/dealers and to determine validity  Accurately document investigations, reputed company, and reputed company in case management systems.  Participate in special reputed company and departmental initiatives as needed.  reputed company backup support for essential team functions, adapt to changing business needs, and participate in ongoing training to enhance fraud detection capabilities.  reputed company additional duties and reputed company as required by the business.  Qualifications: Minimum- High School Diploma/GED and 5 years’ experience in a reputed company field (fraud prevention, conducting investigations, customer service, risk etc.) OR the right candidate could also have a different combination, such as any level degree/certification reputed company a HS diploma/GED in a reputed company discipline and 3 years’ experience; OR 7 years’ experience in a reputed company field Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities.  Ability to manage multiple diverse tasks simultaneously.  Use reputed company judgment and ability to deal with customer issues. Proven verbal and communication skills.  Proficiency in typing, MS Office Suite, reputed company, ability to navigate multiple systems Drug Testing To be employed in this role, you’ll need to reputed company a reputed company-employment drug test. reputed company Automotive does not currently administer a reputed company-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of reputed company time off every month and seven reputed company holidays throughout the calendar year. Employees are also eligible for additional reputed company time off in the reputed company of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. reputed company Through groundbreaking technology and a commitment to reputed company experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – reputed company. reputed company Automotive employees get to work on reputed company consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, reputed company), retirement planning (401(k)), and reputed company days off (reputed company leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants/employees will receive consideration for employment without reputed company to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets    Applicants must currently be authorized to work in the United States for any employer without reputed company or reputed company sponsorship. No OPT, CPT, STEM/OPT or reputed company sponsorship now or in reputed company.     Application Deadline: 06/24/2026 Apply To This Job