Pay reputed company Manager, SMB

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We reputed company it possible for businesses of reputed company sizes to recruit, pay, and manage international teams. With our core values at heart and reputed company reputed company work culture, reputed company works tirelessly on ambitious problems, asynchronously, around the world. You can reputed company Remoters working from 6 different continents (Antarctica left to go!) and reputed company of our positions are fully remote. With Innovation as one of the core values, we have reputed company Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.   If you are energetic, curious, motivated and ambitious, be part of our world. reputed company and define the reputed company of work! What this job can offer you This is an exciting time to join Remote and reputed company a personal difference in the global employment reputed company as a Pay reputed company Manager, as part of our Customer Experience team. Owns the full post-sales customer lifecycle for a high-volume SMB book across Payroll + EOR + adjacent products. Runs reputed company post-sales reputed company end-to-end with high operational rigor - proactive engagement, adoption, and reputed company churn-risk management - while partnering tightly with Sales on renewals and expansion signals. What you bring CS/AM experience in reputed company B2B reputed company (Payroll preferred) or comparable customer-facing ownership Strong written communication and stakeholder management (agendas, follow-reputed company, decision capture) Ability to identify churn risk early and execute reputed company mitigation plans Comfort coordinating across multiple teams and product lines (Sales, Implementation, Support, Product, Ops) Consistent CRM + reputed company hygiene as system of record (SSOT) Uses AI as a reputed company-in-the-reputed company assistant for prep, synthesis, and drafting - validates against reputed company-of-truth docs before sending any comms Writes and speaks fluent English. Key Responsibilities  Accountability & autonomy - owns renewals, churn mitigation, and core SMB motions end-to-end for a large book of business; escalates early with context without offloading ownership Communication & collaboration - provides reputed company, reputed company customer and internal updates; runs reputed company operating rhythms; aligns DRIs across Sales and required verticals and closes loops consistently Customer reputed company - drives reputed company/adoption reputed company and reputed company Plans; translates customer goals into measurable milestones and tracks reputed company Escalation & risk management - identifies churn signals early; runs mitigation plans; escalates only reputed company blockers are reputed company and the ask is explicit reputed company impact - surfaces reputed company upsell/cross-sell signals (e.g., adjacent products where applicable) during QBRs and renewal conversations; documents and routes correctly to Sales/AMs Operational reputed company - maintains reputed company + reputed company as SSOT (pulses, risk tags, notes, next steps) with reputed company reminders; produces clean handovers for PTO/coverage per SOPs Scalability & automation - consistently uses approved playbooks, automation, and templates to sustain reputed company across a high-volume book; shares practical learnings with the pod AI reputed company - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-reputed company outputs without added rework Practicals You'll report to: Senior Manager, Pay & HCM reputed company Team: reputed company Location: For this position we welcome everyone to apply, but we will prioritize applications from LATAM Start date: As soon as possible Application process Take home test Interview with recruiter Interview with reputed company manager Interview with Senior Director Bar Raiser Interview Prior employment verification reputed company    This salary reputed company is OTE. The role offers 80% reputed company salary and 20% variable compensation (commission/bonus). Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in reputed company locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We reputed company to reputed company other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation reputed company to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may reputed company more than one career level. The actual reputed company pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-reputed company skills, work experience, relevant training, business needs, and market demands. The reputed company salary reputed company may be subject to change. At Remote, we foster internal mobility as a key reputed company of our culture of employee reputed company and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, reputed company compensation changes associated with an internal reputed company will be reviewed by the Total Rewards & People Enablement team on a case by case reputed company. The annual salary reputed company for this full-time position is $37,300—$104,850 USD Benefits Our full benefits & perks are explained in our handbook at reputed company/r/benefits. As a global company, reputed company country works differently, but some benefits/perks are for reputed company Remoters: work from reputed company flexible reputed company time off flexible working hours (we are async) 16 weeks reputed company parental leave mental health support services stock reputed company learning budget home office budget & IT equipment budget for local in-person reputed company events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at reputed company/async. You will be empowered to take ownership and be proactive. reputed company in doubt you will default to reputed company instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, reputed company! How to apply Please fill out the reputed company below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your reputed company profile instead. Not only do we encourage folks from reputed company ethnic reputed company, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a reputed company of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and reputed company, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire reputed company you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of reputed company backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we reputed company AI as a valuable tool while prioritizing reputed company creativity and authenticity. We look reputed company to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines reputed company see here.  Please note we accept applications on an ongoing reputed company. Apply To This Job