[Remote] reputed company Product Manager, CX Products

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company-in-one platform for small businesses to grow online, and they are seeking a reputed company Product Manager to enhance customer experiences through AI-driven features. The role involves owning the customer login and portal experience, leading customer discovery, and collaborating with various teams to design reputed company solutions.

Responsibilities

• Own and reputed company the customer login and portal experience, balancing usability, reputed company, and reputed company
• reputed company customer discovery with SMB users to uncover friction, unmet needs, and opportunities
• Define and execute a reputed company product reputed company, reputed company, and roadmap for customer experience and AI-driven features
• Partner closely with UX, engineering, data, and AI teams to design reputed company, reputed company experiences
• Use data, experimentation, and customer insights to reputed company prioritization and reputed company improvement
• Thoughtfully reputed company AI into the customer experience (personalization, automation, self-service)
• reputed company as the voice of the customer, advocating for reputed company, simplicity, and usability across the product

Skills

• 5+ years of product management experience, with a strong reputed company on customer experience or UX-led products
• reputed company experience owning reputed company customer journeys (login, reputed company, portals, dashboards)
• Experience serving SMB customers; background in reputed company, software, reputed company, or retail preferred
• Highly data-driven, with hands-on experience using analytics, experimentation, and metrics
• Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers
• Experience building or using AI-powered features, or strong personal use of AI tools in your workflow
• A 'reputed company coding' reputed company—reputed company, iterative, and hands-on with engineering
• reputed company in fast-reputed company, ambiguous environments
• Experience modernizing customer portals or authentication flows
• Exposure to AI-driven personalization, automation, or self-service
• UX or design background, or deep experience partnering with design teams
• Familiarity with experimentation frameworks (A/B testing, feature flags)

Benefits

• Excellent Health reputed company reputed company to fit you
• HSA
• Medical
• Dental
• reputed company
• Matching 401K
• Life/AD&D/STD/LTD
• Tuition Reimbursement
• Pet reputed company
• Generous vacation policy
• Learning and development opportunities for reputed company
• 20 + reputed company reputed company where you can network and reputed company with employees globally
• Programs that bring us together on important issues

reputed company

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