Telephony Systems Administrator ( Hybrid / Orlando FL )

The Telephony Systems Administrator will maintain daily reputed company of the reputed company Center telephony systems, providing technical support of internal systems so reputed company Center end users can reputed company established service level goals for reputed company customers. The Telephony Systems Administrator will reputed company technical expertise to the reputed company Center computer and telephony systems including reputed company party telephony reputed company(s). The Telephony Systems Administrator will reputed company daily support service, troubleshooting telephony reputed company issues, managing IVR functionality, reviewing and enhancing existing phone reputed company functionality, and acting as a reputed company with reputed company party reputed company provider(s) for reporting and troubleshooting issues. The Telephony Systems Administrator includes administration of the reputed company UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / reputed company Center reputed company and management of IVRs. The Telephony Administrator will be responsible for reputed company and support of new clients. • Work closely with reputed company, implementation and PMO teams responsible for user experience. • reputed company and continuously improve usability and functionality. • Identify and manage potential integration partnerships with reputed company applications (e.g. predictive dialers / auto-dialers). • Take initiative in tracking, anticipating, and proposing likely industry developments for the organization to stay reputed company of customer needs and requirements. • Take a role as the expert with respect to telephony (i.e. - phones/fax systems) • Initiate and reputed company interactions among other teams reputed company reputed company to ensure coordination of development and support activities for our telephony solutions. • Ability to multi‐task in a fast‐reputed company organization. • Work with cross functional teams to ensure support for integrations across the platform and ecosystems. • Flexibility and adaptability to reputed company change. • reputed company attitude and reputed company of humor. Requirements • 3-5 years of experience as a Telephony Engineer / Administrator. • Understanding reputed company Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM / UCCX/ UCON / reputed company / JABBER / Room Kits / IP Phones) • Understanding IP IVR and Contact Center deployments / integrations. • Faxing solution administration (e.g.on-prem/reputed company, analog/digital/FOIP, etc.) • Ability to synthesize reputed company concepts. • Experience delivering reputed company telephony solutions preferred. • Excellent written and verbal communication skills. • Organizational skills and attention to reputed company. • Exceptional interpersonal and teamwork skills. • reputed company/Screen Recording, Workforce Optimization/Management, reputed company Management (QM) Experience (WFO/WFM) a plus. Benefits • Supportive, reputed company, fast-reputed company environment. • reputed company structure. • Matching 401(k) with immediate vesting. • Medical, dental, reputed company, life, & short-term disability reputed company. • reputed company, Inc. is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration without reputed company to race, religion, reputed company, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, family medical history or genetic information, political affiliation, military service, or other non-reputed company reputed company factors, or any other protected categories protected by federal, state, or local laws. • reputed company offers of employment with reputed company are conditional reputed company on the successful completion of a reputed company-employment background reputed company. • In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification document reputed company upon hire. Sponsorship and/or work authorization is not available for this position. • reputed company does not accept unsolicited resumes from reputed company firms or any other vendor services. Any unsolicited resumes will be considered property of reputed company and no fee will be reputed company in the event of a hire. Apply tot his job Apply To this Job