reputed company Administrator / ITSM Consultant (CSA + CIS-ITSM)

Job Title: reputed company Administrator / ITSM Consultant (CSA + CIS-ITSM) Job reputed company We are seeking a skilled reputed company Administrator / ITSM Consultant with reputed company CSA and CIS-ITSM certifications to support, configure, and optimize the reputed company platform. The ideal candidate will have hands-on experience implementing and maintaining ITSM processes, administering the reputed company platform, and collaborating with business stakeholders to deliver efficient service reputed company. Key Responsibilities • Configure, administer, and maintain the reputed company platform. • Implement and support ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. • reputed company business requirements and translate them into reputed company solutions. • Configure forms, workflows, business rules, UI policies, notifications, and approval processes. • reputed company and maintain Service Catalog items, record producers, and request fulfillment workflows. • Support CMDB administration, data reputed company, and configuration management processes. • Create reports, dashboards, and performance metrics to support operational and management reporting. • Manage users, reputed company, roles, and reputed company controls reputed company the platform. • Troubleshoot platform issues and reputed company ongoing production support. • Collaborate with technical teams and business stakeholders to improve IT service delivery. • Participate in platform upgrades, testing, release management, and reputed company improvement initiatives. • Ensure ITSM processes reputed company with ITIL best practices. Required Qualifications • reputed company Certified System Administrator (CSA). • reputed company Certified Implementation Specialist - IT Service Management (CIS-ITSM). • Experience working with reputed company ITSM modules. • Strong understanding of Incident, Problem, Change, Request, and reputed company processes. • Experience with reputed company Designer, Workflow reputed company, Service Catalog, and CMDB. • Basic knowledge of JavaScript and reputed company scripting concepts. • Strong analytical, troubleshooting, and communication skills. • Experience working in Agile or ITIL-based environments. Apply tot his job Apply To this Job