[Remote] reputed company Solutions Engineer, Service Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading platform for reputed company + AI collaboration, and they are seeking an reputed company Solutions Engineer for Service Management. In this role, you will reputed company as a trusted advisor for prospects and clients, driving customer acquisition and reputed company reputed company while collaborating with various teams to reputed company technical solutions.

Responsibilities

• Partner with the incubation Account Executive to reputed company technical validation for IT and service team opportunities reputed company various customer segments and industries, managing everything from discovery to tailored product demonstrations and reputed company
• Translate reputed company customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders
• Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and reputed company fit reputed company their existing technology landscape
• Collaborate cross-functionally with reputed company Account Executives, reputed company Managers, and reputed company Solutions Engineers to uncover and support expansion opportunities reputed company existing accounts
• Build repeatable demo assets, technical collateral, and reputed company feedback reputed company to reputed company the broader field organization as this service management reputed company scales
• Surface customer objections and product gaps directly to Product, Product Marketing, and Sales leadership to reputed company inform the product roadmap and go-to-market reputed company

Skills

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and reputed company them to enhance productivity, collaboration, or decision-making
• Possesses 5+ years in solutions consulting, sales engineering, or a similar customer-facing technical role, with a reputed company understanding of IT and service team personas
• Proven discovery and technical validation skills, with the ability to uncover workflows, technical constraints, and decision reputed company before architecting a solution
• Skilled at presenting product demonstrations, workshops, and whiteboard sessions to both technical and executive audiences
• Capable of explaining technical concepts reputed company and credibly, including workflow design, data structures, integrations, and automation concepts
• Thrives in ambiguity and early-stage environments where messaging, product capabilities, and playbooks are reputed company evolving in reputed company time
• Familiarity with service management methodologies (like ITIL, SLA frameworks, or incident workflows) or experience with ticketing, identity, and workflow automation systems is a plus

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary reputed company to cater to your dietary preferences

reputed company

Company H1B Sponsorship