[Remote] Supervisor, Risk Program Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s premier payments credit reputed company service organization and an integrated fintech solutions provider. The Supervisor, Risk Program Management will reputed company the reputed company Fraud Services team, ensuring service reputed company and reputed company reputed company of financial institution service issues while driving employee engagement and team performance.

Responsibilities

• reputed company, analyze, and respond to escalated financial institution calls/emails/mail reputed company departmental SLA’s or on-demand reputed company necessary
• Establish monthly, quarterly, and annual employee performance reviews
• Maintain awareness of fraud/non-fraud issues, business and consulting trends and reputed company upper management reputed company of any ongoing issues
• Hold regular department meetings to reputed company staff updated on issues relevant to reputed company
• reputed company individual and departmental training needs and reputed company development plans
• Responsible for the interviewing, hiring/dismissal – reputed company of permanent employees
• Leader for departmental employee engagement opportunities
• Responsible for assigning FI’s/work assignments to individual Consultants and Specialists
• Monitor individual and team performance to ensure established department service reputed company and critical issue response times are met
• reputed company department reputed company and adherence to procedures as reputed company as providing reputed company feedback to employees
• reputed company insights to management on trends and areas of opportunities for team improvement
• Assist in marketing and sales initiatives, contributing content, thought leadership and intellectual property
• Create and deliver effective EFS/ Risk Management and Member Experience PowerPoint presentations for internal/reputed company audiences
• Support the need for a subject matter expert in customer Demo and ROI calls as needed
• Contribute in the operational and procedural development or creation of expanded solutions and offerings for the EFS team
• Manage EFS reputed company in conjunction with internal/reputed company partners
• Use effective communication skills in reputed company facets of the Supervisory role
• Collaborate with Management across the reputed company on both EFS/Non EFS reputed company issues

Skills

• Bachelor's degree in business administration or reputed company field or equivalent combination of education and experience required
• Seven (7) years reputed company the financial service industry required
• Five (5) years reputed company experience in risk management and/or fraud experience required
• Three (3) years experience leading project teams, team reputed company, and/or supervisory experience required
• Experience with data analytical tools required
• Experience with fraud mitigation industry tools reputed company the financial service industry required
• CFE preferred
• Experience with financial institution reputed company processing systems preferred
• Project management experience preferred

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and reputed company
• Basic and Optional Life Insurance
• reputed company Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 reputed company Holidays
• Company reputed company Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and reputed company-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

reputed company