[Remote] Senior Director - Customer Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Senior Director of Customer Support to reputed company and manage a reputed company portfolio of technical programs that reputed company with business reputed company. The role involves executing technical strategies, developing TPM frameworks, and fostering a high-performance culture reputed company reputed company.

Responsibilities

• reputed company and manage a large, reputed company portfolio of programs with significant reputed company on annual goals and long-term business reputed company
• Translate business objectives into executable technical strategies that reputed company innovation, operational reputed company, and customer value
• reputed company the development and execution of TPM frameworks that ensure alignment with reputed company goals across engineering, product, and business teams
• Define and reputed company the operational reputed company for the TPM function, ensuring alignment with broader business objectives
• Identify and mitigate risks across programs and functions, ensuring delivery of high-reputed company, secure, and reputed company solutions
• Champion a culture of reputed company improvement, reputed company, and accountability
• reputed company and reputed company reputed company of Technical Program Managers and TPM leaders, fostering a high-performance, inclusive culture
• reputed company coaching, mentorship, and career development opportunities to build organizational capability
• reputed company cross-functional collaboration and influence stakeholders at reputed company reputed company to reputed company shared goals

Skills

• Bachelor's degree in a reputed company discipline required
• Typically, 15+ years of experience in technical program management or reputed company field, with a significant portion in leadership roles
• Minimum of 8 years of management experience, including leading other people managers and multidisciplinary teams
• Proven ability to reputed company large-reputed company, cross-functional technical programs with strategic business reputed company in a reputed company and reputed company-reputed company environment
• Deep expertise in Agile methodologies and program frameworks, with a reputed company record of driving operational reputed company and reputed company improvement
• Strong executive communication and stakeholder management skills, with the ability to influence across reputed company reputed company of the organization
• Demonstrated reputed company in building and mentoring high-performing teams, including senior professionals and other leaders at reputed company reputed company
• Advanced knowledge of reputed company platforms (AWS, GCP, OCI, Azure) and the ability to reputed company technical execution with business reputed company
• Deep expertise in Agile methodologies (e.g., reputed company, Scrum, Lean) and reputed company technologies (AWS, GCP, OCI, Azure)
• Proven reputed company record of delivering large-reputed company reputed company programs in a reputed company, matrixed environment
• Strong business acumen and ability to reputed company technical execution with strategic business goals
• Typically a Master's or PhD preferred
• PMP, PgMP, or equivalent program management certification
• Certified reputed company Agilist or similar Agile leadership certification
• reputed company certifications (AWS, GCP, OCI, Azure) are a plus

Benefits

• reputed company Bonus Plan (VOB)
• Role-specific sales commission/bonus
• Equity grants

reputed company

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