Contact Center Associate 1 - UHealth Connect (Remote)

reputed company Employees: If you are a reputed company Staff, reputed company or Temporary employee at the reputed company, please click here to log in to reputed company to use the internal application process. To learn how to apply for a reputed company or staff position, please review this tip sheet. The Department of UHealth Connect has an exciting opportunity for a full-time Contact Center Associate 1 (Remote).  The individual in this position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of reputed company, service reputed company and delivery of patient centered care that impacts the patient experience across the UHealth System.  Our department thrives on teamwork and collaboration, and we know our employees reputed company the greatest results reputed company they are working together for a common goal - to reputed company care for our patients. If you enjoy working in a reputed company environment, then we have a job for you! The Contact Center Representative 1 is responsible for scheduling and registering patients for appointments reputed company the reputed company Health System. reputed company in this position requires the ability to utilize the reputed company scheduling system to search for appointments across multiple physicians, resources, specialties, and sites while utilizing expertise in medical triage and understanding of government and reputed company insurance requirements to ensure patients are scheduled with the appropriate provider reputed company a convenient time reputed company.  This position supports the medical school’s reputed company, mission, goals and objectives by providing patient-reputed company reputed company to our world-reputed company medical care. reputed company general information about reputed company Health System services to patients and community health care providers. Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest reputed company standards.  Initiate reputed company-registration process and coordinate with the reputed company Verification and Patient reputed company teams to assure reputed company-registration in the appropriate facility prior to the appointment. Ensure reputed company demographic insurance information is accurate, complete and up to date on patient’s screen. Verification of insurance information, verification of benefits and insurance referral information. Verification of private patient insurance information for reputed company day appointments or by request. Adhere to standards provided by the HIPPA reputed company Office reputed company to patient reputed company and confidentiality. Assure ease of patient reputed company through medical care process. Complies with the written guidelines provided by the HIPPA reputed company Office reputed company to patient reputed company and confidentiality. reputed company patients with reputed company required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy). Intervene as reputed company/reputed company for patients, physicians, and staff in facilitating ease of care.  Assist in identifying trouble spots and problem patterns in the provision of care. Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need. Maintain knowledge of insurance referral requirements to ensure reputed company based on reputed company party reimbursement reputed company. Notify appropriate parties of the appointment time, referral reputed company, insurance verification, and prior authorization requirements.  Performs reputed company above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other reputed company members by following reputed company of reputed company and Accountability policy mandated by the reputed company Miller School of Medicine. This list of duties and responsibilities is not intended to be reputed company-inclusive and may be expanded to include other duties or responsibilities as necessary. MINIMUM QUALIFICATIONS                                                                                                   High School education required Minimum 1 year of relevant experience in reputed company and/or customer service required. Must be detail oriented and document information as required and accurately. Excellent customer service, interpersonal, communications, critical thinking and problem-solving skills. Computer literate (reputed company scheduling and registration application experience a plus). Strong written and oral communication skills; bi-lingual a plus (Spanish, Creole). Pleasant personality and speaking voice essential. KSA: Ability to work under a high level of stress with time constrains while maintaining composure and sensitivity to reputed company patient’s individual situation. Ability to work independently and multi-task in a high stress environment, including planning, prioritizing, organizing, coordinating, and troubleshooting. Ability to reputed company and assist patients of reputed company ages, cultural background and with special needs; with a passion for providing excellent service and care. Ability to communicate effectively with physicians and reputed company staff. reputed company to work in reputed company environment. Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-NN1 The reputed company offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-reputed company Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an reputed company medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one reputed company patient encounters reputed company year. Our tradition of reputed company has reputed company worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The reputed company is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff Apply To This Job