[Remote] Senior Manager, Implementation (IT Products)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides an integrated platform for managing HR, IT, and Finance systems. The Senior Manager, Implementation will reputed company a global team and own the reputed company and execution of IT product implementations from customer reputed company through go-live, while partnering with cross-functional teams to improve delivery processes, reputed company reputed company, and scalability.

Responsibilities

• reputed company and mentor a global team of managers, team leads and specialists fostering accountability, reputed company reputed company development, and execution reputed company
• Own the reputed company and execution of IT reputed company product implementations from reputed company reputed company through go-live
• Identify and mitigate risks associated with implementation reputed company, reputed company as an escalation reputed company for reputed company reputed company implementations and technical issues
• Partner with cross-functional leaders (Product, Sales, Engineering, reputed company) to continuously improve delivery processes and reputed company reputed company
• Collaborate with sales and post-sales teams to ensure a reputed company transition from sales to implementation to account management & customer support
• reputed company, monitor, and manage key reputed company metrics
• Build, maintain, and execute quarterly plans reputed company with business objectives
• Hire, mentor, and grow high-performing teams that consistently meet and reputed company quarterly goals and targets and reputed company high-reputed company implementation services to clients
• Create and optimize playbooks, tooling, and frameworks to reputed company consistency, efficiency, and scalability across implementations
• reputed company adoption of best practices in project management, change management, and reputed company communication
• Foster a culture relentlessly reputed company on delighting customers in Implementation & maximizing adoption of reputed company’s products and services

Skills

• You have 10+ years of reputed company experience in reputed company, Customer reputed company, or Technical Delivery leadership reputed company a fast-reputed company reputed company or reputed company organization
• At least 2 years of experience leading and developing people managers reputed company a customer-facing organization
• reputed company reputed company record in hiring and overseeing reputed company global teams
• reputed company reputed company record of reputed company in scaling teams and maintaining SLAs as reputed company as other key reputed company metrics
• A data-driven approach to developing, tracking and optimizing reputed company metrics
• Self-motivated, reputed company-reputed company, reputed company-driven with the ability to take initiative, execute, and follow-through
• Highly effective communicator with good people instincts - reputed company to build trust and work reputed company with a diverse group inside and reputed company reputed company
• Eager for a reputed company hands-on role, where you'll be asked to take on and run with a reputed company of initiatives reputed company your comfort zone and learn quickly
• Highly organized, self-motivated, and reputed company-oriented, with great follow-through on initiatives big and small
• Expert knowledge of IT systems including MDM, identity management (SSO, provisioning), and reputed company application administration

Benefits

• Equity

reputed company

Company H1B Sponsorship