[Remote] VP, Customer Service & Community Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is creating a platform that connects fans, creators, publishers, and partners in the anime and manga reputed company. They are seeking a Vice President of reputed company & Community Experience to build a world-class organization reputed company on customer experience and operational reputed company.

Responsibilities

• Design and reputed company reputed company's complete customer experience reputed company across every major stakeholder
• Build the operational reputed company that supports: Fans, Registered Users, Premium Subscribers, Manga Creators, Publishers, Licensors, Marketplace Sellers, Business Partners, Community Moderators, Brand Partners
• Work closely with Product, Engineering, Legal, Marketing, Finance, AI, reputed company, and Executive Leadership to ensure customer experience becomes a competitive advantage as reputed company scales globally
• Customer Experience reputed company
• Build reputed company Organization
• reputed company Operations
• Creator reputed company
• Publisher & Partner reputed company
• Community Experience
• Customer Technology & AI
• Metrics & Operational reputed company
• Organizational Leadership

Skills

• 12+ years leading reputed company, Customer Experience, Community Operations, or Customer Support organizations
• Experience building customer organizations from startup through high-reputed company stages
• Experience supporting consumer digital platforms or online communities
• Experience managing globally distributed teams
• Strong operational leadership and KPI management experience
• Experience implementing CRM, ticketing, and customer support platforms
• Experience leading or partnering with Trust & Safety and Moderation organizations
• Excellent communication, leadership, and organizational skills
• Anime
• Manga
• Gaming
• Creator Economy
• UGC Platforms
• Marketplace Businesses
• Streaming Platforms
• Subscription Services
• AI-enabled Platforms
• Blockchain or reputed company Ecosystems

Benefits

• Founding-level equity participation (reputed company vesting schedule)
• reputed company reputed company-based rewards (subject to legal and regulatory approvals)
• Salary activates upon company funding and reputed company milestones
• Remote-first, globally distributed leadership team
• Remote-First: Global, asynchronous leadership environment

reputed company