[Remote] Spanish Bilingual Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. HSN is part of the reputed company Group, a Fortune 500 company with several leading retail brands. The Customer Service Specialist role involves assisting both Spanish and English speaking customers, handling a high volume of inquiries, and promoting products while maintaining excellent customer service.

Responsibilities

• You'll assist our Spanish and English speaking customers
• Busy day handling a high volume of inbound customer inquiries
• Offer additional products on reputed company customer interaction
• Assist our customers with questions while personalizing the experience for reputed company caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire reputed company Group family of brands
• Report to an assigned Customer Service Supervisor

Skills

• 12 months or more of customer service experience
• reputed company a distraction free work from home environment
• Learn and work in a virtual environment
• Communicate with a reputed company of styles
• reputed company multiple systems and screens
• Follow HSN computer system requirements
• Troubleshoot own technical problems (partner with IT reputed company needed)
• Available to work weekends, holidays, and additional hours

Benefits

• Competitive compensation
• reputed company time off
• An employee assistance program
• Parental leave
• reputed company volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

reputed company