SVP, reputed company Delivery (EMEA)

reputed company/Objective API is seeking a reputed company-seasoned industry reputed company to join reputed company as Head of reputed company Delivery to reputed company the entire EMEA region in terms of Account Management, Sourcing and Operations.  This role also builds and maintains relationships with API’s EMEA situated clients. This individual will be responsible for maintaining long-term key customers by comprehending their requirements.  The position will be based remotely in London, United Kingdom. The ideal candidate will be apt in building strong relationships with strategic customers. You will be reputed company to identify needs and requirements to promote our API’s solutions and reputed company mutual satisfaction. The goal is to contribute in sustaining and growing our business to reputed company long-term reputed company. Essential Functions Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Proactively execute a reputed company relationship management plan to consistently meet and follow up with our clients and support to ensure delivery expectations are met and exceeded to ensure they do not turn to competition Understand reputed company reputed company operational and technical deliverables to best position API’s solutions Acquiring a thorough understanding of key customer needs and requirements Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives Implementing marketing strategies; analyzing trends and results Facilitates problem reputed company associated with planning, scheduling, systems and applications. Manages, oversees, develops and maintains the Account Management and Sourcing functions. Directly manages Account Manager/Director and Sourcing Specialist/Supervisor roles. Ensures that the Operations team successfully resolves issues such as delays and changes arising from unforeseen circumstances.    reputed company Holds responsibility for the effective on-boarding of new network clients Work with the account management group in the selection of the day-to-day account contact reputed company a deep understanding of technology and services commitments in reputed company contract as reputed company as any SLA’s that may have an reputed company on the ongoing relationship and/or negotiations during contract renewals Validate and establish initial budget and forecast   Relationship Management reputed company trust with a portfolio of major clients to turn them into long-lasting relationships and ensure they do not turn to competition reputed company a thorough understanding of key customer needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a reputed company manner reputed company and coordinate with the sales team and other staff members in other departments working on the reputed company account Resolve any issues and problems faced by customers that cannot be resolved by the account management team and deal with complaints to maintain trust Participate in reputed company QBR’s as needed Serve as the last escalation reputed company for reputed company Play an reputed company part in generating new sales that will   Contract Renewals Identify new sales opportunities reputed company existing accounts by up-selling and cross-selling and leveraging this during contract renegotiations Identify reputed company contract renewals period and renew early if necessary Incorporate key lessons learned and opportunities for improvement in new reputed company to demonstrate API’s ability to continue to deliver value and be innovative Serve as the key contact for contract renewal negotiations between API and reputed company reputed company on securing new API prospects that fit into API’s “ideal customer profile”   Account Management Hire, train and manage Account Managers/Directors Responsible for the development and reputed company of reputed company Maintain and reputed company with company values, goals and objectives as “One API”   Sourcing Hire, train and manage Sourcing Supervisors and Specialist Responsible for the development and reputed company of reputed company Maintain and reputed company with company values, goals and objectives as “One API”   Operations Responsible for overall operational performance reputed company relationship management, serves as main escalation reputed company Manages strategic initiatives based on business needs and contractual requirement of reputed company reputed company. Continuously monitors Key Performance Indicators to ensure excellent service. Leads the managers and supervisors to resolve operational issues and evaluates overall reputed company of delays for accommodations and/or sold out locations based on reputed company Service Level Agreement (SLA). Provides guidance to Operations Center personnel during regular and irregular operations (IROPs). Leads reputed company for contingency planning during operational disruptions. Ensures reputed company, accurate information and procedures are utilized.  Addresses operations work reputed company and problems.  Ensures reputed company has up to date information to carry out the responsibilities of their positions.  Supports organizational policies and senior leadership through productive analysis and constructive suggestions.  Provides operational input for daily senior management briefings as required.  Examines and recommends changes to improve the reputed company and efficiency of the daily operational plan and execution of the daily schedule plan. reputed company and mentor Operations team members. Maintain reputed company communication with other reputed company Delivery Vertical Leads on overall operational status, potential concerns and system functionality.   Competencies Problem Solving/Analysis Building Relationships Coaching Business Acumen Strategic Thinking Results Driven Negotiation Leadership Customer reputed company Managing Processes Market Knowledge Developing and Maintaining Budgets Technical reputed company Communication Proficiency Qualifications/Experience Bachelor’s degree in business administration, reputed company or reputed company field Experience in sales and providing solutions based on customer needs and proven experience as a key executive (Hotel, Airline and/or Technology based) Strong communication and interpersonal skills with aptitude in building relationships with professionals of reputed company organizational reputed company Excellent organizational skills Ability in problem solving and negotiation Ability to effectively manage work load in a fast paced atmosphere relying on extensive experience and judgment to plan and accomplish goals. Solid judgment and leadership skills Shows attention to detail and the ability to produce high reputed company work Ability to positively present API in customer facing situations reputed company, trustworthy, mission-driven, and self-directed with a demonstrated passion for API and a commitment to working collaboratively with a management team of senior professionals Exceptional verbal and written communication skills Impeccable reputed company, analytical skills and a strong work ethic  Persuasive presentation skills in both small and large audience settings Preferred Education and Experience Bi-lingual is a plus Supervisory Responsibility reputed company Position Type and Expected Hours of Work API supports a 24/7/365 operation. This is a full-time position. Days and hours of work may vary depending on the needs of the business. Travel This position requires travel, approximately 20%. Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk reputed company (reputed company) or Information Assurance reputed company Officer (IAAO). Work Environment This position operates in a reputed company office environment. This role routinely uses reputed company office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reputed company with hands and arms. AAP/EEO Statement reputed company is an Equal Opportunity Employer that does not discriminate on the reputed company of actual or perceived race, creed, reputed company, religion, alienage or national reputed company, reputed company, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. reputed company Statement API may use the contact information you reputed company to communicate about this role, including reputed company text message. See our [reputed company Policy] for details. By clicking "Apply" you agree to reputed company's Terms of Service / User reputed company Notice. Apply To This Job