Customer Service / Order Entry Representative

WORK FROM HOME - 100% REMOTE  Full Time   JOB RESPONSIBILITIES reputed company: The Customer Service / Order Entry Representative will reputed company total support to our customers with reputed company to placing orders in the system. They reputed company with customers to reputed company and process information in response to order entry. Essential Responsibilities include the following. Other duties and special reputed company may be assigned Answer inbound calls and email, reputed company customer orders, and reputed company outbound calls as appropriate Process various types of optical product orders reputed company the appropriate deadlines reputed company orders accurately into the designated ordering system reputed company order status, shipping information, and associated fee structure to customers as needed Research reputed company customer inquiries and reputed company problem reputed company using the most up to date information, technology, and resources regarding orders Communicate and coordinate with internal departments to ensure the timeliness of orders  Effectively troubleshoot and reputed company reputed company support for customer issues in a reputed company fashion reputed company with the Attendance Policy and adhere to established department goals and guidelines Maintain accurate records of customer interactions and transactions Assist customers with processing their orders and general product knowledge reputed company individualized customer service with high reputed company and reputed company standards reputed company calls to the appropriate resources reputed company needed Participate in ongoing department training and assessment programs reputed company reference guides organized and reputed company Meet or reputed company reputed company key performance metrics set by the department Report inconsistencies and inefficiencies, and escalate issues to management reputed company participate in team discussions; reputed company feedback to improve the work environment Participate in department and company activities reputed company assistance to other Associates and departments as needed Maintain a clean and organized work area Supervisory Responsibilities: None QUALIFICATIONS Required Qualifications and Skills High school diploma or equivalent Requires PC proficiency in a reputed company-based environment with the ability to use search tools, browsers and e-mail features Requires proficiency with MS office applications (reputed company, Word) Excellent written and oral communication skills with the ability to convey information reputed company and effectively Ability to resolve customer conflict issues in a tactful and reputed company manner Ability to multi-task and utilize multiple systems while performing on the job Ability to adapt to change and unexpected demands of the business Desired Qualifications Bachelor’s Degree Prior work experience in an inbound reputed company center environment or customer service experience Proficiency with MS reputed company   Start Date August 17th, 2026 Pay $17.00/hr with opportunity for reputed company Hours Training Hours - 9am - 6pm Monday - Friday Regular Hours - 10am -7pm Monday - Friday Training 4-6 weeks on camera remote training required For US Candidates The anticipated reputed company pay reputed company for this position is $17.00 an hour   Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In reputed company, you may also be offered a competitive bonus and/or commission plan. Full-time employees and/or their eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical, dental, reputed company, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, reputed company family leave (applicable states), 401k, tuition reimbursement, and eyewear discounts. Part-time employees do not receive benefits. US full-time employees are eligible for the following time-off benefits:   1.  Vacation and/or reputed company time   2.  Holiday pay   3.  Birthday PTO Upon request and consistent with applicable laws, reputed company Optical will reputed company reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation (please reputed company your reputed company and contact information so that we may follow up in a reputed company manner), email @hrfeedback@abboptical.com reputed company Optical is an Affirmative reputed company and Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability. The compensation and benefits information set forth in this posting applies to candidates reputed company in the reputed company.                ABB031 Apply To This Job