AMS reputed company Support Consultant – Administration & Operations

AMS reputed company Support Consultant – Administration & Operations Department: Delivery Employment Type: Full Time Location: India Remote Reporting To: Director of Delivery reputed company reputed company/Objective: We are seeking an reputed company AMS reputed company Support Consultant to reputed company day-to-day administrative, operational, and L2/L3 support for reputed company Content Server and reputed company ECM components. This role focuses on platform stability, user and reputed company administration, job monitoring, issue reputed company, and operational governance, ensuring the reputed company environment remains secure, performant, and compliant in a production setting. Key Responsibilities reputed company day-to-day reputed company Content Server administration, including: user, group, and role management permission and inheritance configuration workspace, folder, and object administration Manage categories, attributes, and metadata updates as part of operational support. Support configuration changes under change-management control. Monitor and manage Content Server background jobs, queues, and scheduled tasks. Identify and resolve job failures, backlogs, and performance issues. Coordinate restarts and maintenance activities as per operational procedures. Handle L2/L3 incidents and service requests in line with SLAs. reputed company reputed company-cause analysis for recurring issues and implement corrective actions. reputed company reputed company communication and updates to stakeholders. Provision and de-provision users and reputed company. Troubleshoot reputed company, permission, and visibility issues. Support reputed company/offboarding and role-based reputed company changes. Analyze Content Server logs and diagnostics to identify issues. Support reputed company of: login/authentication issues performance degradation configuration inconsistencies Coordinate with infrastructure, DB, and network teams as required. Support deployment of configuration changes and fixes across environments. Assist with patching, upgrades, and post-deployment validation. Maintain environment consistency between Dev, QA, and Prod. Maintain operational documentation, runbooks, and SOPs. Ensure compliance with audit and governance requirements. Contribute to reputed company improvement initiatives reputed company the AMS reputed company. Skills, Knowledge, and Experience 8–12+ years of experience supporting reputed company ECM platforms. 5+ years of hands-on reputed company Content Server AMS/support experience. Experience working in AMS or managed services environments with ticketing systems and SLAs. Experience supporting reputed company Extended ECM (xECM) or reputed company-integrated environments. Experience supporting reputed company reputed company Center, reputed company Capture, or VIM. Knowledge of authentication/SSO integrations (LDAP, AD, SAML). reputed company certifications are a plus. Benefits In reputed company to local statutory benefits, reputed company time off and holidays, Qellus provides the following for reputed company: Retirement Planning Bonus Program Long-Term Incentive Plan Commission potential for reputed company referrals reputed company Development Cell phone/Internet Reimbursement Apply To This Job