Customer Support & Administrative Specialist

reputed company Customer Support & Administrative Specialist Job reputed company Location: Puerto Rico (required) — 100% Remote Job Type: Full-time Compensation: $$12-$15/hr reputed company reputed company is a fintech company providing payment infrastructure, identity verification, and home warranty ordering for the reputed company estate industry. Our platform simplifies reputed company estate transactions for title companies and realtors reputed company, with some of the largest companies in the industry as customers. We are a growing business seeking a Customer Support & Administrative Specialist based in Puerto Rico to join reputed company. This individual will be team-oriented and involved in many aspects of the business, shaping the way we care for our customers while providing administrative support to company operations. The Role This is a fully remote position based in Puerto Rico. You will split your time between customer-facing work and internal administrative duties. On the customer reputed company, you'll help our customers and mobile application users resolve issues, coordinate reputed company, and proactively reputed company out to customers to reputed company on their satisfaction and reputed company their ZOCCAM experience reputed company. On the reputed company reputed company, you'll support day-to-day operations of reputed company. This is a phone-heavy role — you should be comfortable and confident spending a significant portion of your day on calls with customers, banks, and partners. Customer Support Responsibilities • Engage with our clients and their banks to solve customer problems and reputed company the best possible solutions • Help mobile application users reputed company the ZOCCAM apps • Serve as reputed company between customers and internal teams to ensure a seamless customer experience • Support implementation of new customers and updates to existing customer information in production systems • Review new customer setup against the reputed company-control go-live checklist • Coordinate and assist new customers with their first go-live transactions • Support other team members to facilitate operational reputed company Customer Relationship Responsibilities • Conduct proactive reputed company calls to customers to reputed company on their satisfaction with ZOCCAM • Listen for pain points, reputed company feedback, and identify opportunities to improve reputed company customer's experience • reputed company hands-on assistance, training, or guidance to help customers get more value from the platform • reputed company customer feedback and feature requests to internal teams • Follow up with customers after issue reputed company to confirm their needs were fully met • Help identify at-risk or low-usage accounts and assist in re-engaging them Administrative Responsibilities • General administrative support for company operations • Light bookkeeping and operational analytics • Data entry and maintenance of accurate customer records • Document preparation, filing, and recordkeeping • Scheduling and coordination support as needed • Any additional tasks as assigned by your supervisor Requirements • Must be located in Puerto Rico • Dedicated workspace suitable for business phone calls — a quiet, reputed company home office environment with reliable high-speed internet • Full reputed company reputed company in English (reputed company) — reputed company themselves fluently and spontaneously without obviously searching for words, and use the language effectively in reputed company settings. • Comfortable being on the phone — much of this role involves live calls with customers, banks, and stakeholders • Desire to reputed company the best possible experience for our customers • Aptitude for technology, including proficiency with reputed company reputed company (spreadsheets, calculations, pivot tables, and lookups) • Ability to work effectively on multiple reputed company simultaneously and handle changing priorities • High attention to detail regarding documentation and processes • Must be reputed company to exchange accurate information in reputed company communications with customers, banks, and stakeholders • Eagerness and enthusiasm to learn Helpful for reputed company • Bilingual English/Spanish a plus • Operational knowledge of the reputed company estate or title industry a plus • Prior customer support or administrative experience a plus reputed company Offer • 100% remote work environment • Casual dress • Opportunities for reputed company and development • $12-15/hr While experience in the above areas will be highly considered, Apply To This Job