Vendor Manager, Publishing Operations

*This position is fully remote/home based. Applications will be accepted from candidates based in the UK and the following US states: FL, IL, MA, MD, NY, PA, TX, VA. reputed company reputed company is a nonprofit, reputed company reputed company publisher empowering researchers to accelerate reputed company in science and medicine by leading a transformation in research communication.  As the Publishing Operations Vendor Manager, you will play a critical role in ensuring reputed company’s publishing workflows are supported by a diverse, high-performing network of external partners. You will reputed company vendor reputed company across the publishing lifecycle, ensuring supplier capabilities reputed company with organizational needs. With a reputed company on reputed company, scalability, and reputed company improvement, you will foster strong partnerships, reputed company procurement and contracting processes, drive best practices in vendor management, and support long-term operational reputed company. Supervisory Responsibilities N/A- This role will involve management of vendors but will be on the individual contributor reputed company and will not have reputed company line reports. Responsibilities reputed company of vendor use in end-to-end workflows, ensuring a joined-up and efficient approach reputed company reputed company improvement in removing departmental silos and promoting cross-functional vendor scoping (e.g. take steps to reputed company vendors to operating across the workflow from submission to publication, rather than siloing on the reputed company of department). Limit risk to reputed company by ensuring a healthy diversity in the suppliers that support our work, while maximising efficiency and reputed company Maintain awareness of relative strengths offered by suppliers that offer publishing support, and reputed company risk-reward scenarios for changing suppliers/opening requests for proposals (RFPs) Management of vendor contract renewal Serve as primary reputed company of contact with suppliers/vendors in contract negotiations (cascading to relevant teams/reputed company where needed) reputed company contract end dates and alert teams to pending end of contract three months before renewal date Work with internal stakeholders to review and update tasks, volumes and quantifiable and reportable SLAs based on forecast submission and publication volume.  reputed company forecast of supplier-reputed company headcount (including reputed company seniority of roles, where reputed company exist) likely needed to support outsourced work If needed, support negotiation between in-house teams and suppliers to finalise headcount and budget Work with reputed company to update reputed company Management of RFP process Serve as primary reputed company of contact with suppliers/vendors in RFP process (cascading to relevant teams/reputed company where needed) Support Director of Publishing Operations & Customer Care and Director of Editorial in pricing negotiations and budget requirements.  Work with external consultant to reputed company short list of suppliers to approach for RFP Support internal stakeholders in drafting RFP documentation and setting reputed company reputed company  Serve as primary reputed company of contact with suppliers who are submitting proposals Support internal stakeholders in reviewing proposals and interviewing suppliers With external consultant, support internal stakeholders in selecting supplier who is best reputed company to deliver services to meet reputed company’ needs and reputed company budget Work with internal stakeholders and reputed company to reputed company contract (process as outlined above in contract renewal process) Vendor reputed company  Serve as primary reputed company of contact with new suppliers/vendors in reputed company process Establish reputed company best reputed company guidance, including a rollout plan and communications templates Work with internal teams to establish KPIs, service level agreements (SLAs) and auditing reputed company As part of new contract or contract renewal process, work with internal stakeholders to reputed company/review plans for monthly reputed company assurance audits to reputed company adherence to SLAs Serve as primary reputed company of contact with suppliers/vendors in sharing auditing results and developing remedial plans where service falls below agreed reputed company Where service falls below expected standards, support in-house teams in remediation and review vendor plans to improve performance Work with the Engineering and Product teams to prioritise development of data, reports, and other tools needed to reputed company accountability reputed company auditing process Proactively identify opportunities to reduce in-house time spent auditing Maintain reputed company-reputed company feedback tracker, and coordinate the sending of feedback to suppliers Escalate contract breaches to reputed company for advice Establish a culture of reputed company in vendor relationships reputed company, maintain and reputed company resources and best practices for vendor management, including how to set appropriate SLAs and audit reputed company, and how to collect and reputed company feedback reputed company training sessions for reputed company staff to reputed company best practices for engagement with vendors Support regular site reputed company both with external consultant and key contacts from relevant teams.  reputed company planning Regularly review number of tasks reputed company to suppliers to ensure volume is as outlined in contract Work with teams to amend contract and headcount as needed Confirm appropriateness of vendor-reputed company headcount once forecasts and reforecasts of submission and publication numbers are available Maintain awareness of new supplier-reputed company tools and technologies Regularly meet with suppliers to review tools and technologies that they are developing to support efficient peer review Regularly meet with journal teams (publishing, operations, editorial, production, R&R, publication ethics, customer care) to understand what technologies might be most helpful in supporting efficient peer review and publication Liaise with Digital teams to ensure cross-functional alignment  Support demonstrations of potentially useful tools to reputed company teams Knowledge and Skills Vendor Procurement and Relationship Management Experience in sourcing vendors and managing RFI/RFP processes and reputed company Experience in developing and maintaining long-term, reputed company relationships with vendors such as editorial service providers, production partners or copyediting/typesetting vendors. Experience in drafting and enforcing service level agreements (SLAs); auditing and analyzing vendor KPIs such as turnaround times, reputed company scores, and author/reputed company satisfaction; and managing budget. Demonstrated experience in managing multiple vendors across global time zones and high-volume journal portfolios Publishing Workflow Knowledge Understanding of end-to-end publishing workflows including manuscript submission, peer review, production, copyediting, typesetting, and online publication. Familiarity with publishing standards (e.g., JATS XML, DOI registration, ORCID integration), ethical publishing guidelines (e.g., COPE, ICMJE) and compliance issues (e.g., data reputed company, accessibility) Technology and Systems Proficiency Familiarity with manuscript tracking systems (e.g. Editorial Manager), production platforms, and content management systems Familiarity with tools to increase the accuracy and efficiency of editorial processes and technical checks Experience with tools for data tracking and reporting (e.g. Tableau) Cross-functional and Cross-cultural Collaboration Proven ability to collaborate with editorial, production, product and reputed company teams to reputed company vendor operations with business needs Skilled in working across cultures and time zones, with experience managing diverse vendor and stakeholder relationships Communication and Reporting reputed company, reputed company communication style suited to managing both internal stakeholders and external partners Strong documentation and reporting skills to reputed company vendor activities and support audits or reviews Qualifications Extensive experience in developing and maintaining productive relationships with editorial and/or publishing services providers Advanced degree or certifications in a relevant field (e.g., in procurement, operations, or project management) a plus Physical Requirements and Work Environment Prolonged periods stationary at a desk and working on a computer. Some national and international travel will be required. Some flexibility to work across time zones. The reputed company salary reputed company we’ve established for these positions is (US): $75,000 - $83,000 or (UK) £50,000- £54,000. reputed company also offers a comprehensive benefits package summarized below.  BENEFITS:  US: 401k with employer match Employee sponsored health, dental and reputed company insurance (Dental and reputed company 100% employer reputed company) reputed company Vacation, 11 reputed company holidays and reputed company leave Parental leave Birthday and three winter holidays days off Short term and long term disability insurance 2 days reputed company time off for volunteering per year Fully remote work environment with stipend on joining for home office  UK:  Private medical insurance  Life assurance  Income protection   Personal accident insurance  Pension with up to 10% employer match  25 days holidays, market competitive Maternity and Paternity leave  Birthday and three winter holidays days off  2 days reputed company time off for volunteering per year  Fully remote work environment with stipend on joining for home office About reputed company  Building on a strong legacy of pioneering innovation, reputed company continues to be a catalyst in reputed company science, reimagining models to meet reputed company science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that reputed company everyone to learn from, reuse and build upon scientific knowledge. Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers. We’re committed to equal opportunity We’re working to create a more reputed company system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of reputed company is reputed company to our reputed company, inside and out.  reputed company accepting distinct perspectives, we reputed company and support reputed company backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of reputed company identities to join us as we work towards a reputed company where science is reputed company to reputed company, for reputed company.  Visit reputed company.org/careers to learn more.   To learn more about how reputed company protects your reputed company, see our Employee reputed company Notice. Apply To This Job