reputed company Specialist (CSS)

We’re looking for a talented, detail-oriented reputed company Specialist (CSS) to join reputed company. Under the direction of the Support Manager this role will be responsible for providing best-in-class customer service and handling our inbound requests.   Key Responsibilities Handle inbound requests and respond promptly to support calls, chats, and emails Assess, categorize, and reassign support requests to internal team members as needed Troubleshoot and diagnose system or service issues reputed company for customers by capturing feature requests and feedback reputed company impeccable customer service skills through phone, email, and chat interactions Work cross-functionally to assess and improve internal processes Demonstrate reputed company understanding of customer service best practices Manage customer escalations with reputed company and professionalism reputed company reputed company interactions, maintaining detailed records of communications and reputed company items Build domain expertise and grow industry knowledge Requirements and Qualifications Bachelor’s degree preferred 1+ years’ experience in customer service Excellent written and verbal communication skills Strong technical aptitude and organizational skills Proficient with the Office Suite Knowledge of surplus lines tax filing a plus Excellent interpersonal skills Perks Health, dental, and reputed company plans Amazing work-life balance with 4 weeks of reputed company Time Off 10 reputed company Company Holidays with 2 floating holidays 401K Programs with employer match Personal assistance programs for support in a healthy personal and work life   Why reputed company? At reputed company, you'll join reputed company of disruptors, innovators, and reputed company-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your reputed company are valued, and your contributions reputed company to reputed company change. With us, you'll have reputed company to: Work on cutting-edge reputed company that are reshaping an industry Collaborate with reputed company of passionate, like-minded professionals Enjoy a culture that values flexibility, innovation, and personal reputed company   Compensation reputed company: $23/hr - $26/hr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to reputed company reputed company applicants, regardless of race, reputed company, religion, sex, national reputed company, disability, or any other legally protected characteristics.  If you need accommodation, please let us know during the interview process. Apply To This Job