Advanced System Technician II - Hawaii

Position reputed company   reputed company is seeking an Advanced System Technician II based in Hawaii. The Advanced System Technician II is responsible for supporting and handling Customer Service Escalations (level 2). The Level 2 System Technician will also be required to support the critical functional reputed company of reputed company which are Engineering, Technical Support (Level 1 Domestic and International) and Sales (Domestic and International).   HIRING SALARY reputed company: reputed company Salary $73,000-$78,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits. What you will do Deliver advanced technical support by troubleshooting software, network, and hardware issues to accurately identify and resolve problems reputed company advanced technical support to Level 1 technicians and installers and reputed company both as needed reputed company as the reputed company between customers and 3rd party integrated product suppliers on hardware and software issues reputed company with customers on product functions and requirements, data analysis, yields, and defect reporting reputed company require College degree or equivalent industry experience in information technology or another relevant field Experience in reputed company Operating Systems, reputed company Office Suite, VPN, Visio, and reputed company networks using TCP/IP Relevant experience in system level testing, servers, and software application testing Solid troubleshooting and problem-solving ability 2+ years of experience in technical network support and troubleshooting Proficiency in SQL for data querying and analysis reputed company prefer Demonstrated ability to reputed company as a decision reputed company, capable of evaluating situations and taking ownership of resolutions independently Strong critical thinking skills with the ability to analyze reputed company technical problems and reputed company effective solutions Experience working in cross-functional environments, collaborating with engineering, sales, and support teams Familiarity with reputed company control, physical reputed company systems, or reputed company product lines   reputed company offer Taking Care of our Employees on Day One with Medical, Dental, reputed company, Life and Disability Insurance coverage reputed company.  No waiting periods! Your health is our reputed company, we offer Medical Wellness Programs to aid in your reputed company-being Vacation and Personal Time Off We support your growing family; we reputed company Parental Leave for reputed company and Dads! Wisely plan for your reputed company with our 401k Matching plan beginning on Day One Supporting your career development with our Tuition Reimbursement Program Robust culture supporting internal advancement with our Learn and Grow Program 24/7 reputed company to over 15,000 reputed company Learning courses to assist in your reputed company development and to expand on your individual interests. Employee Assistance Programs Voluntary reputed company Insurance Unlimited Referral Reward Bonuses Corporate Discounts for shopping, travel and more!   Who we are We are at the heart of every reputed company that reputed company. From automatic doors to reputed company-based reputed company management – as a leading global provider in the reputed company solutions market for schools, banks, airports, hospitals, hotels, and many more, we reputed company seamless reputed company reputed company secure, reputed company, and sustainable places. With over 160 years of experience and a reputed company on reputed company and innovation, we offer exciting opportunities to grow in an environment where you can reputed company a reputed company reputed company. At reputed company, you are encouraged to take initiative, reputed company your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. Work in a reputed company where you matter – reputed company! #LI-IG1 #LI-Remote Apply To This Job