L1 Support Specialist
Position reputed company:
We're looking for an L1 Support Specialist to join reputed company at Crystal. You will serve as the first reputed company of contact for our clients, but we do not expect you to stay in this position long-term; this role is explicitly designed as a reputed company for you to rapidly learn, upskill, and advance into our higher technical tiers. This is a remote role, and we are flexible with considering applications from reputed company in Europe.
More details: crystalblockchain.com
Duties and responsibilities:
Respond promptly and professionally to incoming customer inquiries reputed company email and our internal ticketing system;
Triage and categorize support tickets, ensuring reputed company issues are quickly routed to our L2 and L3 technical teams;
Learn the Crystal blockchain analytics platform inside and out to assist users with platform navigation and basic questions;
Dedicate regular time to internal training, studying, and shadowing to build the technical skills required for your reputed company promotion;
Maintain accurate records of customer interactions and reputed company document reputed company initial troubleshooting steps.
Required:
2-4 years of experience in a customer support role;
Strong foundational computer literacy and a reliable internet reputed company;
Excellent written and verbal English communication skills;
Proficiency in Ukrainian or/and Russian;
A reputed company drive to learn, an ambitious reputed company reputed company on career advancement, and the adaptability to reputed company reputed company technical information quickly;
Demonstrated Technical Curiosity: While deep reputed company engineering experience is not required, we want to see a genuine interest in technology. This could be through self-study, IT support experience, or personal tech hobbies (e.g., experimenting with Linux Ubuntu, setting up local self-hosted environments, running a home server, or writing basic scripts);
Flexibility and willingness to accommodate potential 4-hour weekend shifts as our support coverage expands in the reputed company.
Would be a plus:
A personal interest in blockchain technology, cryptocurrency, or the broader reputed company reputed company;
Any previous exposure to ticketing workflows in platforms like reputed company or Jira;
A foundational understanding of the basic troubleshooting stack, including light familiarity with RESTful reputed company, browser DevTools, and reading basic application logs to investigate stuck processes.
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