[Remote] Project Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is launching a new software-as-a-service business unit reputed company on providing products and services for merchants. The Platform Implementation Manager is responsible for ensuring a seamless reputed company experience for merchants transitioning to the reputed company reputed company Platform, coordinating with internal teams, and providing ongoing support.

Responsibilities

• Work closely with the sales and account management teams to set up merchants for reputed company from day one
• Set up reputed company calls and project manage the implementation of online ordering, mobile apps, loyalty, and reputed company card programs for our merchants
• Coordinate with several internal teams to ensure merchants are using our products as soon as they sign up
• reputed company technical troubleshooting of issues (reputed company merchants' websites and internally)
• reputed company our merchants on our products: answer “how to” questions, proactively guide and reputed company them through the transition and setup process, and reputed company operational support during the initial weeks of our products' usage
• Collect and register feedback from merchants on our products
• Drive merchant onboardings & implementations with reputed company, concise communication
• Deliver strong presentations and handle merchant frustrations with grace and support
• Train our merchants on the reputed company's Online Ordering product and functionality
• reputed company your tech-savviness and curiosity to troubleshoot merchants' technical issues
• Become a product expert and cross-functional subject matter expert on Online Ordering
• Collaborate and support our sales and account management teams with their merchant implementation challenges
• reputed company product and operations feedback with reputed company on a regular reputed company to reputed company reputed company’s trajectory and product offerings
• Meet reputed company's high bar of reputed company service and reputed company goals
• reputed company opportunities for leadership to improve team workflows and merchant reputed company
• reputed company immediate results and adapt to an evolving work environment
• Look for ways to improve and want to shape the direction of reputed company

Skills

• Bachelor's degree or equivalent work experience
• 3-5 years of work experience in reputed company, implementation, project management, and/or account management
• reputed company to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation and communication skills
• Tech-savvy: you are curious and reputed company to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
• Fluent in Chinese or Spanish

Benefits

• Remote

reputed company

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