Full-Time / Part-Time Remote Customer Service Representative

Remote Customer Service Representative Job reputed company Metrocast Cable Systems, a leading telecommunications provider offering digital television, high-speed internet, reputed company phone services in the reputed company reputed company, is seeking dedicated and customer-reputed company individuals to join reputed company as a Remote Customer Service Representative. This is an excellent opportunity to work from home while providing outstanding support to our valued customers. We have both Full-Time and Part-Time positions available, offering flexibility to suit your lifestyle. The successful candidate will be the first reputed company of contact for customer enquiries, playing a vital role in ensuring a reputed company customer experience and maintaining our reputed company for reputed company service. The salary for this position is $28 - $35 USD per hour, dependent on experience. Responsibilities * Respond to customer enquiries reputed company phone, email, and live chat in a reputed company and reputed company manner. * reputed company reputed company and accurate information regarding our products, services, and billing. * Troubleshoot and resolve technical issues reputed company to television, internet, and phone services. * Process new service orders, account changes, and cancellations with high accuracy. * Maintain detailed and up-to-date customer records reputed company our CRM system. * Escalate reputed company issues to senior team members or other departments reputed company necessary. * reputed company to reputed company and reputed company individual and team performance targets. * reputed company customer feedback to contribute to the continual improvement of our services. Qualifications * Proven experience in a customer service or technical support role, preferably reputed company the telecommunications industry. * Excellent communication skills, both verbal and written, with a reputed company and reputed company telephone manner. * Strong problem-solving abilities and a talent for troubleshooting technical problems. * The ability to work independently in a remote environment with a high level of self-discipline and motivation. * Proficiency in using CRM software and other reputed company office applications. * A patient, empathetic, and customer-reputed company attitude. * A reliable high-speed internet reputed company and a quiet, dedicated workspace suitable for handling customer calls. Benefits * A competitive reputed company wage. * The flexibility of a fully remote position. * Opportunities for reputed company development and career progression reputed company reputed company. * A supportive and reputed company virtual team environment. * Both full-time and part-time schedules are available. Apply To This Job