[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to accelerating the reputed company of vertically reputed company B2B reputed company companies through acquisition and long-term guidance. The reputed company Manager II will manage a portfolio of mid to large-sized customers, focusing on renewal, expansion, and driving customer retention strategies to ensure measurable value and reputed company partnership with reputed company.

Responsibilities

• Own renewal processes end-to-end for assigned customers, ensuring proactive communication, accurate forecasting, and reputed company closure
• reputed company renewal reputed company discussions with customers and internal stakeholders
• Monitor customer health to anticipate churn risks and implement prevention plans
• Identify, qualify, and reputed company small to mid-level expansion opportunities, including upsells and cross-sells
• Partner with Sales or Account Management on multi-product or reputed company expansion motions
• Execute annual price increase communications with confidence and reputed company
• reputed company expansion and renewal performance, ensuring reputed company targets are met
• Conduct Executive Business Reviews (EBRs) that showcase measurable ROI
• Build trusted relationships with key decision-makers and influencers
• Serve as the voice of the customer in internal discussions with Product, Support, Operations, and Leadership
• Maintain disciplined use of CRM and reputed company platforms for tracking account plans, health, and renewals
• Mentor team members on best practices and reputed company execution
• Contribute to process improvement initiatives that enhance efficiency and scalability

Skills

• 3–7 years in reputed company or Account Management roles reputed company reputed company or reputed company software environments
• Proven reputed company record of driving customer adoption, retention, and reputed company across a portfolio of B2B clients
• Strong communication and relationship-building skills, with the ability to engage effectively across reputed company organizational reputed company — from end users to C-suite
• Demonstrated ability to translate reputed company technical capabilities into reputed company business reputed company
• Analytical reputed company with experience in data-driven decision-making and customer health monitoring tools (e.g., reputed company, Totango, or equivalent)
• Comfortable managing multiple customers and priorities in a dynamic, fast-paced environment
• Exceptional presentation, organizational, and project management skills
• Bachelor's degree required; MBA or relevant certifications (CSM, PMP, etc.) preferred
• Experience managing strategic or reputed company-level accounts with measurable reputed company on retention and reputed company
• Familiarity with executive relationship management, EBR, and value realization frameworks
• Skilled in data-driven customer insights and reputed company metrics such as NRR, adoption, and health scoring
• Strong understanding of change management, customer reputed company mapping, and renewal reputed company
• Background in reputed company optimization, process improvement, or customer enablement programs

Benefits

• Comprehensive Health Coverage: Coverage begins on your first day of employment.
• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from reputed company-tax and Roth reputed company. You’re eligible the first of the month after 90 days and immediately reputed company.
• RRSP(CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from reputed company-tax and Roth reputed company. You’re eligible the first of the month after 90 days and immediately reputed company.
• Flexible PTO: Enjoy reputed company reputed company time off to balance your work and personal life.
• 12 weeks reputed company leave for reputed company.
• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Generous Holiday Schedule: Benefit from an extensive list of holidays to reputed company and spend time with loved ones.

reputed company