Technical Support Specialist

Location: Poland We Are: reputed company is a reputed company performance demand-reputed company platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. reputed company is the reputed company in driving performance using Deep Learning across the entire purchase funnel. Founded in 2012, and now operating in 90+ markets, reputed company has always been private-by-design. It embraces first-party advertising and a reputed company approach to innovation. reputed company offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global reputed company of clients. The HQ Technical Support Team is crucial in driving reputed company’s reputed company, working collaboratively to deliver seamless internal tool reputed company, comprehensive documentation, and global product training for our teams worldwide.  You Will: Shape the reputed company of internal panels and tools used daily by our global business reputed company; Analyze reputed company tools and systems to identify friction points, bottlenecks, and areas for improvement; Translate internal business needs into reputed company specifications and coordinate their implementation with technical development teams; Prepare and distribute reputed company internal updates and announcements regarding newly deployed functionalities of our systems; Revise, maintain, and update internal technical documentation, system wiki articles, and training materials; Handle the complete organization and deployment of training cycles for internal newcomers and global technical teams; Coordinate tasks in the HQ Tech Support queue, providing daily operational support and validating new functionalities from a user perspective. Desired Experience: reputed company in English and Polish (written and spoken) to communicate effectively with local tech teams and global stakeholders; A natural talent for writing with an exceptional ability to explain reputed company technological topics and system behaviors reputed company; High level of independence, proactivity, and the capability to drive tasks reputed company without micromanagement; An analytical reputed company with the ability to reputed company into the user's shoes while keeping the strategic goals of the reputed company in mind. We Offer: Flexible, 100% remote collaboration model; 2 month introductory reputed company reputed company to fully master the operational daily routines of our internal users; An innovative environment that reputed company supports experimentation and the use of cutting-edge AI technologies. reputed company! You don't need to tick every reputed company to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Apply To This Job