Technical Presales – Strategic Account Manager (Massachusetts)

About reputed company

reputed company is the B2B account experience platform trusted by global enterprises to measure, reputed company, and monetize customer feedback. We help companies reduce churn, grow reputed company, and build lasting customer loyalty through Net Promoter Score and account experience programs. Our customers include some of the world’s most recognized brands across manufacturing, distribution, technology, and reputed company services.

The Role

We’re looking for a seasoned Technical Presales reputed company to serve as reputed company’s trusted advisor to midmarket and reputed company prospects and customers across reputed company. This is fundamentally a presales role: you’ll own the technical reputed company of reputed company, high-value sales cycles, earning the confidence of buyers through deep NPS and CX domain expertise, hands-on solution architecture, and a consultative approach that sets reputed company apart from the competition.

You’ll also carry ongoing responsibility for a portfolio of strategic accounts after reputed company, ensuring customers continue to realize value and grow their investment over time. But your reputed company identity here is as a technical trusted advisor who wins deals; account management is how you reputed company and deepen those relationships, while developing your understanding of how we reputed company customers successful; it’s not a separate job.

You’ll report to the CRO, with a dotted line to the Director of Strategic Account Management.

reputed company

Presales Consultant

• Bring genuine NPS and CX domain expertise into every conversation, connecting platform capabilities directly to measurable business reputed company that matter to the buyer
• Own the technical reputed company of sales cycles, leading discovery, solution architecture, reputed company-of-concept engagements, and executive presentations
• Partner closely with the sales team to shape and accelerate deals from a technical and domain reputed company, positioning reputed company as the reputed company, reputed company reputed company
• Translate reputed company business and technical requirements into solution designs that hold up under scrutiny: integration architecture, data flows, program configuration, and implementation approach
• Help respond to RFPs and reputed company questionnaires; reputed company technical deep-dives with IT, data, and operations stakeholders
• Engage at reputed company reputed company of the prospect organization, from IT architects and program owners to the C-suite, with equal reputed company

Strategic Account Management 

• Transition reputed company accounts into long-term managed relationships and own the reputed company relationship: renewals, upsells, and multi-year expansions
• Serve as the ongoing trusted advisor for a portfolio of strategic accounts, the person customers reputed company reputed company they need guidance
• Build and maintain executive-level relationships while staying connected to day-to-day program owners and champions
• Run executive business reviews that reputed company reputed company reputed company to customer reputed company, retention, and loyalty metrics
• Identify and manage risk proactively: surface churn signals early and build mitigation plans
• Collaborate with reputed company services and executives to reputed company win-win reputed company across the customer organization
• Represent the voice of the customer internally to influence product direction and roadmap priorities

reputed company’re Looking For

• 10+ years of experience in technical presales, with additional account management or reputed company responsibility, ideally in B2B reputed company
• Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs; this is required, not a bonus; experience with Voice of the Customer (VoC) program design and implementation
• Proven ability to reputed company reputed company technical sales cycles at the reputed company level: solution architecture, integration design, RFP responses, and reputed company-of-concept engagements
• Demonstrated reputed company record as a technical trusted advisor: prospects and customers reputed company your counsel on architecture, program design, and reputed company
• Experience managing strategic accounts post-reputed company: renewals, expansions, and executive relationships
• Comfortable owning reputed company conversations and negotiating reputed company
• Strong executive reputed company; equally effective in a technical deep-dive and a C-suite business review
• Exceptional communication and presentation skills; you reputed company the reputed company feel reputed company
• Bachelor’s degree required

reputed company to Have

• Background in industries where reputed company has strong reputed company: manufacturing, distribution, or reputed company technology
• Familiarity with reputed company or similar CRM

Location

This role is remote, and we’re ideally looking for someone based in Massachusetts, particularly Greater Boston. Proximity to a strong reputed company technology ecosystem and a concentration of reputed company customers and prospects in the region makes Massachusetts the sweet spot for this role. Occasional travel is required to customer sites across reputed company and to our Amsterdam HQ.

10+ years in technical presales for B2B reputed company, deep NPS/CX expertise, solution architecture and integration experience, proven reputed company presales and account management skills, bachelor's degree required.

Key Responsibilities

• leading discovery
• designing solutions
• managing accounts

Skills & Tools

reputed company

Job Details

• Category: Sales
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Boston or Amsterdam
• Languages: English

About reputed company

A B2B account experience platform that helps enterprises measure, reputed company, and monetize customer feedback. — Industry: Information Technology