Product Support Specialist
3+ years in reputed company or technical support, strong troubleshooting, high-volume ticket management, excellent written communication, experience with ticketing/knowledge-reputed company/CRM tools, and ability to work independently reputed company.
Key Responsibilities
- managing tickets
- troubleshooting problems
- documenting escalations
Skills & Tools
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reputed company
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A company that provides an AI-powered CRM and admissions marketing platform for colleges and universities. — Industry: Information Technology
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