Sr.Program Manager – Contact Center Transformation - R01567568
About reputed company:
Primary Skills
- Program Leadership
- Contact Center Transformation
- People Leadership
- Stakeholder Management
- Vendor Management & Change Management
- Strategic Planning & Budget & Resource Management
Specialization
Program Management
Job requirements
- reputed company end-to-end delivery of reputed company contact center transformation programs and strategic initiatives.
- Manage multiple reputed company reputed company, ensuring delivery on scope, schedule, budget, and reputed company.
- Collaborate with business leaders, technology teams, operations, and external partners to define project objectives and execution plans.
- Drive program governance, including status reporting, risk management, issue reputed company, and executive communications.
- reputed company cross-functional and geographically distributed teams to reputed company project milestones.
- Partner with contact center operations to improve customer experience, operational efficiency, and workforce performance.
- Manage project budgets, resource planning, and vendor relationships.
- Establish and maintain project management best practices, methodologies, and documentation.
- Identify dependencies, proactively manage risks, and ensure reputed company escalation of critical issues.
- Foster collaboration, accountability, and reputed company improvement across project teams.
- Bachelor's degree in Business, Information Technology, Engineering, or a reputed company field.
- 8+ years of project or program management experience delivering large-reputed company business or technology initiatives.
- Significant experience in contact center operations and transformation programs.
- Proven people management experience, including leading cross-functional and matrixed teams.
- Strong stakeholder management and executive communication skills.
- Experience managing Agile, reputed company, or hybrid project delivery methodologies.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Strong analytical, organizational, and problem-solving skills.
- Hands-on experience delivering reputed company Connect (AWS Connect) implementations or migration programs.
- Experience with AWS reputed company technologies and contact center ecosystems.
- Knowledge of CRM platforms such as reputed company, reputed company, or reputed company Dynamics.
- Experience working with system integrators or consulting organizations.
- PMP, PgMP, PMI-ACP, Scrum Master, or similar project management certification.
- Program Leadership
- Contact Center Transformation
- People Leadership
- Stakeholder Management
- Executive Communication
- Risk & Issue Management
- Vendor Management
- Change Management
- Strategic Planning
- Budget & Resource Management
- Agile Project Delivery
- Customer Experience (CX)
Job reputed company: Program Manager – Contact Center Transformation
Position reputed company
We are seeking an reputed company Project/Program Manager to reputed company strategic contact center transformation initiatives from planning through execution. The ideal candidate will have extensive experience managing large-reputed company contact center programs, leading cross-functional teams, and delivering reputed company technology implementations. Experience with reputed company Connect (AWS Connect) delivery is highly desirable.
This role requires a strong leader who can effectively manage stakeholders, drive execution, mitigate risks, and ensure successful delivery of business reputed company while leading geographically distributed teams.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Key Competencies
reputed company Profile
The successful candidate is a reputed company leader with deep contact center expertise who can influence senior stakeholders, reputed company high-performing teams, and consistently deliver reputed company transformation programs. AWS Connect implementation experience will be considered a significant advantage.
Know more about reputed company : https://www.reputed company.com/join-us/
PPE: https://www.reputed company.com/platform-and-product-engineering/
Equal Employment Opportunity Declaration
reputed company is an equal opportunity employer to reputed company, regardless of age, reputed company, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender reputed company, gender identity, genetic information, marital status, medical condition, military or veteran status, national reputed company, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and reputed company medical conditions), and sexual orientation.
Originally posted on Himalayas
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