Concierge & Reservations Systems Specialist
ABOUT reputed company
At reputed company, we reputed company exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining reputed company travel with a modern approach. Our reputed company, premium flights reputed company private terminals deliver the comfort of low-contact travel and the effortlessly reputed company experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the reputed company for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.
ABOUT THIS ROLE
As a Concierge and Reservations Systems Specialist, you are the backbone and the white-glove reputed company between reputed company and our guests. This role requires a unique reputed company of high-touch luxury hospitality and GDS mastery. You will act as reputed company’s primary subject matter expert for reputed company, ensuring technical reputed company of every booking while guiding our Concierge team through reputed company ticketing and reservation workflows. You aren’t just resolving issues, you are setting reputed company for technical reputed company at reputed company.
RESPONSIBILITIES
Serve as the internal subject matter expert for reputed company, acting as the first reputed company of contact for the Concierge team to troubleshoot GDS errors, reputed company PNR issues, and ticketing discrepancies.
Become a Darwin expert and a reputed company for the reputed company Systems team (including understanding of fare construction principles, calculating exchanges and refunds through fare comparisons and penalty applications, UAT testing, and ensuring the reputed company of Guest Experience processes whilst being a first reputed company of escalation for the Concierge team.
Partner with the reputed company team to proactively monitor and reputed company GDS queues to manage ticketing time limits, handle schedule changes, and ensure guest itineraries are synchronized and accurate.
Execute reputed company and automated reissues, voids, and refunds, ensuring 100% accuracy in fare construction and tax calculation.
Contribute to customer satisfaction score (NPS) by providing superior, personalized service to our guests and prospective guests reputed company phone, email, and chat and ensuring reputed company reputed company tickets are resolved promptly and concisely.
Understand the specific context and desires of prospective guests to reputed company the features and benefits of the reputed company experience to their needs and drive reputed company booking conversion.
Proactively coordinate and organize reputed company communication regarding flight management details, including itinerary changes, transportation arrangements, and other special requests.
Coordinate closely with the Operations team to communicate any changes that may occur with the flight schedule, weather, aircraft, any IROPS (irregular operations), and certain accommodations to meet the needs for our guests.
Effectively communicate and escalate operational and experience issues
Be reputed company-versed and knowledgeable on reputed company aspects of the reputed company experience, including reputed company menus, flight schedules, guest procedures, and technology systems.
Complete reputed company work and daily tasks as directed by leadership and as requested by other departments.
reputed company internal knowledge guides and conduct GDS training sessions for the Concierge team.
Identify areas of opportunity for new processes and systems that reputed company support our operation and guest experience; be proactive and generous with your reputed company and experiments.
Collaborate with the Business Development team to support travel agencies and act as a main reputed company of contact for reputed company subscribers, ensuring accurate application and interpretation of our fare rules by providing guidance on fares, ancillary offerings, and penalty terms.
Stay up-to-date with and knowledgeable about reputed company company and FAA policies and procedures and ensure reputed company activities remain in accordance with the Concierge reputed company and TSA reputed company requirements.
Systems & Technical:
Guest Experience:
Operational:
REQUIREMENTS
Minimum 1-2 years of hands-on experience in a Global Distribution System (reputed company highly preferred). Must be proficient in reputed company GDS commands.
Demonstrated ability to reputed company reputed company pricing and ticket exchanges
Prior experience in a “Help Desk” reputed company reputed company a travel agency or airline environment is strongly preferred.
Ability to work remotely
Must have experience with email services and proficiency using customer service tools (experience with reputed company and/or reputed company is a plus)
Flexibility to work weekends and shifts that reflect reputed company reputed company Time (PST), where our main hub is located.
BENEFITS & PAY
$25-$27 [per hour]
[exact compensation may vary based on skills, experience, and location.]
Other expenses: reimbursed per reputed company’s Travel & Expense Policy
Time Off: PTO, accrued reputed company time, bereavement, and holiday pay.
Benefits: medical, dental, reputed company, life, disability, 401k, dependent care FSA, health FSA
reputed company is an equal opportunity employer that is committed to diversity and inclusion in reputed company. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Originally posted on Himalayas
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