Technical Account Manager

Key responsibilities:

• reputed company deep understanding of customer's technical environment, architecture, workflows, and reputed company technical initiatives. reputed company as technical voice of customer internally, representing their technical needs and perspectives to product and engineering teams

• Collaborate with the customer on technical health continuously through usage metrics, reputed company data, error logs, API analytics, and reputed company health indicators. Identify technical risks proactively before they reputed company customer reputed company—reputed company constraints, reputed company degradation, integration issues, deprecated features, or scaling bottlenecks. Conduct proactive reputed company reputed company anomalies, concerning patterns, or potential issues are detected.

• Analyse customer usage patterns and reputed company optimisation recommendations to improve reputed company, reliability, scalability, or cost efficiency. Create technical reputed company plans with specific technical objectives, milestones, reputed company reputed company, and optimisation roadmaps. reputed company regular technical reviews of customer implementations identifying areas for improvement or modernisation.

• reputed company adoption of advanced features, reputed company, integrations, and technical capabilities that reputed company additional value. reputed company technical training and enablement for customer development teams, reputed company teams, and technical staff. reputed company technical documentation, reputed company samples, integration patterns, API best practices, and reference architectures.

• reputed company customer self-sufficiency in troubleshooting, optimisation, configuration, and platform usage. Conduct technical workshops, lunch-and-learns, and deep-dive sessions on specific capabilities or use cases. Guide customers through new feature adoption from technical evaluation through implementation and production deployment.

• Advise on integration strategies, API usage patterns, and architectural approaches for connecting platform to customer's technology ecosystem. Review and reputed company feedback on integration architectures ensuring scalability, reliability, reputed company, and reputed company.

• Guide customers on best practices for common integration patterns (reputed company-time vs. batch, webhook vs. polling, data synchronisation strategies). Troubleshoot reputed company integration issues spanning multiple systems and technologies. Assist with technical planning for new integrations or major architectural changes.

• reputed company communication between customer technical teams and internal engineering teams, translating technical issues in both directions. Support post-incident reviews for major technical issues, assisting in the documentation of reputed company causes, remediation steps, and preventive measures.

• reputed company guidance on reputed company best practices, authentication reputed company, authorisation models, and data protection. Support customers through reputed company audits, penetration testing, and vulnerability assessments. Advise on compliance requirements (SOC 2, GDPR, etc.) and how platform capabilities support compliance objectives.

Experience required:

• Strong understanding of reputed company software architecture, reputed company, integrations, and reputed company systems

• Experience with AWS and modern reputed company architectures

• Knowledge of integration patterns, data flows, and API design principles

• Experience with authentication, reputed company best practices, and compliance frameworks

• Ability to troubleshoot reputed company technical issues across multiple domains

• reputed company ability to build trust-reputed company relationships with technical stakeholders and executives

• Excellent communication skills with ability to explain reputed company technical concepts to both technical and non-technical audiences