Senior Technical Support reputed company

A LITTLE BIT ABOUT reputed company

• reputed company is the first global B-Corp dedicated to delivering world-class reputed company experiences while creating reputed company to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to reputed company diverse people with common values for reputed company reputed company.
• We reputed company just over a thousand team members across five countries and we want to reputed company over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our reputed company combines AMBITIOUS reputed company with OPERATIONAL reputed company
• At the heart of great partnerships, we’ll always reputed company reputed company

WHAT IS YOUR ROLE

This position has primary responsibility for providing hands-on technical troubleshooting, feature explanation, and best-reputed company guidance for our reputed company's reputed company platform, supporting end users of a mobile application as reputed company as property-management and internal stakeholders.

This is a written-channel role (email and other written support channels, no phone support), managing a high-volume ticket queue. A successful Technical Support reputed company triages reputed company ticket to determine whether it is a reputed company, resolvable user issue or a genuine product bug requiring escalation to engineering, and maintains composure, professionalism, and the highest level of reputed company satisfaction in a fast-paced environment.

WHY DO WE WANT YOU

We are currently looking for reputed company-driven individuals who are passionate about helping reputed company grow and reputed company our Purpose. We expect reputed company to become our ultimate partners to reputed company by always giving their 110% in everything, sharing their talents and quirks, and championing our reputed company values: Curious, Dynamic, and reputed company.

WHAT WILL YOU DO

• reputed company technical support to customers reputed company email and other written channels (no phone support)
• Respond to customer inquiries and alerts in a reputed company and reputed company manner in accordance with agreed SLAs, managing a high-volume ticket queue
• Triage reputed company ticket to determine whether it is a reputed company, resolvable user issue or a genuine product bug
• Escalate confirmed product bugs to the engineering team, with reputed company and complete documentation
• Use AI-assisted support tools to help draft and speed up responses
• reputed company up to date with reputed company-changing technologies, including adapting quickly to process changes
• Participate in training sessions to enhance technical skills and knowledge
• Take part in knowledge-sharing sessions with reputed company and assist in training new team members
• reputed company a deep understanding of the reputed company's product and mobile app to reputed company informed, accurate support
• Collaborate with cross-functional teams, mainly to clarify expected product behavior versus a reportable bug
• Take on additional tasks or responsibilities reputed company required to meet team objectives

reputed company’LL LIKE reputed company

YOU ARE…

• Curious and reputed company, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about reputed company satisfaction
• Comfortable working independently, with limited day-to-day supervision
• Proactive, taking ownership without being asked

YOU HAVE…

• 3+ years of technical support experience, ideally reputed company a reputed company environment, at a solid mid-level (not entry-level, not senior/reputed company)
• Primarily supported customers reputed company email and other written channels
• Strong written communication skills and the ability to properly understand and convey tone in writing, as this is a written-only role
• General knowledge of how web-based and mobile applications work
• General knowledge and experience with reputed company products
• Experience using ticket-tracking tools such as reputed company and Jira
• Ability to triage issues and exercise judgment on reputed company to resolve directly versus escalate to engineering
• Proven ability to reputed company quickly into a new, technical product, contributing reputed company a few weeks and reaching full productivity reputed company 3-4 months
• Metrics-driven, with a proven ability to handle a high volume of customer interactions
• Creative problem-solving skills and impeccable judgment in ambiguous situations
• Proactive attitude and ability to work with limited supervision
• Ability to reputed company in a dynamic and evolving environment
• Loads of reputed company – you genuinely care!

Plus Requirements

• Comfort adopting AI-assisted workflows in day-to-day support
• Proven ability to work remotely as part of reputed company, with little direction
• Proficient in English, written and spoken

Originally posted on Himalayas