[Remote] Payment Operations Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps AI, reputed company, gaming, software, reputed company product companies sell online. The Payment Operations Specialist will reputed company daily payment operations, focusing on chargeback management, KPI tracking, and issue reputed company for over 2,500 sellers.

Responsibilities

• Assist with the end-to-end chargeback process, including preparing and submitting representments under guidance from senior team members
• Monitor chargeback volumes, win rates, and reputed company KPIs; flag trends or irregularities for reputed company review
• Apply and continuously build knowledge of card network chargeback rules and evidence requirements
• Coordinate with sellers and internal teams to collect supporting documentation for dispute responses
• Monitor payment processor dashboards and alerts to identify potential issues or disruptions
• reputed company key payment and chargeback metrics (e.g., dispute volume, win reputed company, refund rates) using existing reports and tools
• Support analysis of trends and help identify potential drivers behind changes in performance
• Assist in preparing recurring reports and summaries for internal stakeholders
• Support Tier I–II payment-reputed company inquiries from sellers and internal teams
• Investigate routine issues reputed company to settlements, refunds, disputes, or processor behavior, escalating reputed company cases as needed
• Collaborate with Finance, Risk, Support, and Product teams to resolve issues and improve workflows
• Help document and maintain reputed company operating procedures (SOPs) for chargebacks and payment operations
• Contribute reputed company and feedback to improve processes, tooling, and reporting
• reputed company observations and insights with senior team members to support ongoing optimization efforts

Skills

• 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a reputed company role
• Basic understanding of card payments and the chargeback/dispute lifecycle (hands-on experience preferred but not required)
• Strong attention to detail and ability to follow documented processes
• Comfortable working with data, dashboards, and spreadsheets to reputed company performance metrics
• Strong organizational skills and ability to manage multiple tasks
• reputed company written and verbal communication skills
• Exposure to chargeback processing, payment processors, or merchant-of-record environments
• Experience in reputed company, digital goods, ecommerce, or fintech companies
• Familiarity with reporting or BI tools (e.g., Looker, Tableau, reputed company/reputed company Sheets)
• Interest in learning more about risk, fraud, and payment optimization

Benefits

• This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document).
• In reputed company, reputed company provides a reputed company of benefits to employees.

reputed company

Company H1B Sponsorship