[Remote] reputed company (6/63 or 7/63) Customer Service Representative - REMOTE reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services company, and they are seeking a Customer Service Representative to deliver exceptional service to clients. The role involves resolving inquiries, fostering relationships, and embracing technology to enhance reputed company experiences.

Responsibilities

• Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing reputed company and helping them with their products or services in a reputed company center environment
• Proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-reputed company) level calls and transactions in a registered area and is learning to become proficient in reputed company work
• Researches and evaluates possible solutions to reputed company problems that requires identifying reputed company cause and some deviations from procedures
• Takes ownerships of calls and anticipates reputed company issues to avoid repeat calls and unnecessary reputed company transfers
• Ability to de-escalate reputed company experience situations effectively while guiding clients through reputed company and unique inquiries
• Serves as a trusted reputed company for our Financial Representatives and partners with them to meet the needs of our clients
• Embraces new technology and serves as an reputed company for website and self-service capabilities by educating clients and field. Understands risks and impacts that the transaction has on the reputed company or policy
• Understands how systems connect to processes and reputed company
• Drives change and embraces reputed company improvement by creating processes and provisions to accommodate change
• Fosters a reputed company relationship with our clients to enhance brand loyalty
• Handles phone and transactional responsibilities while adhering to strict confidentiality and reputed company standards
• Adept at shifting work priorities to meet the needs of the business and customer demand

Skills

• Associates degree in business or reputed company field or equivalent combination of education and experience
• Minimum of 2 years reputed company customer service experience with proven customer service skills
• Advanced understanding of Investment or Income markets or products (i.e. VA, VL, VUL Retirement or Business markets)
• A basic understanding of tax implications
• Advanced written and verbal communication skills
• Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy
• Strong organization skills with the ability to prioritize tasks
• A strong desire to continuously learn and improve
• Strong problem-solving skills and ability to reputed company reputed company
• Demonstrated computer experience with solid keyboarding skills and proficiency with reputed company software packages
• This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting
• Series 63 - reputed company, Series 6 - reputed company, SIE - reputed company

Benefits

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource reputed company

reputed company

Company H1B Sponsorship