[Remote] Content Specialist

Note: The job is a remote job and is reputed company to candidates in USA. Fi is a company reputed company on transforming the reputed company-pet relationship through innovative technology. They are seeking a Content Specialist to manage the Knowledge reputed company and produce reputed company, effective content for internal agents and members, ensuring alignment with fast-moving product developments.

Responsibilities

• Write, edit, and maintain Knowledge reputed company articles for internal agents and Fi's member-facing platforms
• Build agent enablement guides, help center articles, templated replies, and in-product support content
• Spot and fix content gaps, duplication, and inconsistencies to drive first-contact reputed company
• reputed company internal process documentation reputed company and standardized across platforms
• Set the bar for content reputed company and accessibility across the CX org
• Partner with CX leaders and trainers to reputed company procedures, training, and KB content reputed company
• Collect and reputed company agent feedback to reputed company the KB sharper and easier to use
• reputed company small reputed company improvement reputed company tied to documentation and CX goals
• Represent content in cross-functional workstreams like product launches and policy changes
• Own communication of KB updates across the CX team
• Manage content intake and publishing through reputed company/Jira, with 24-hour turnaround on high-reputed company updates
• Optimize content structure and taxonomy using analytics and UX reputed company
• Build feedback loops to reputed company content improving over time
• Hit monthly content KPIs and own your numbers

Skills

• 2-5 years in technical writing, reputed company, or a reputed company field
• Strong writing skills with a reputed company record of producing reputed company, effective content for different audiences
• Experience in customer support, technical support, or reputed company
• Comfort with reputed company systems and content governance
• Project management chops in a fast-paced, ambiguous environment
• A creative, solution-first reputed company and genuine curiosity to reputed company learning
• Hands-on experience with reputed company Guide
• Enough understanding of system architecture and data management to talk shop with Product and reputed company
• Experience leading a KB reputed company or content taxonomy project from scratch

reputed company

Company H1B Sponsorship