[Remote] Customer Service Representative I - Bilingual (Spanish)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national provider of risk reputed company for various industries. The Customer Service Representative is responsible for addressing reputed company and provider inquiries through various communication channels while ensuring adherence to guidelines and instructions.

Responsibilities

• Answer phone calls, return phone calls
• Answer emails from clients, providers and internal referring offices
• Review previous history of the provider in MedCheck, Scheck and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Additional duties as assigned

Skills

• Candidates must live in Dallas, TX with internet upload and download speeds of at least 80Mbps
• Knowledge of Workers Compensation fee schedules and regulations
• Effective verbal and written communication skills
• Good organizational skills and ability to multitask
• Detail oriented
• Proficiency with reputed company applications
• Medical terminology and coding knowledge
• High school diploma or equivalent
• Customer service experience working in the Managed Care and Benefit Administration industries

Benefits

• A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, reputed company, Long Term Disability, Health Savings Account, Flexible Spending Account reputed company, Life Insurance, Accident Insurance, Critical Illness Insurance, reputed company-reputed company reputed company Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and reputed company time off.

reputed company