[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company title search company that leverages technology to reputed company fast and accurate reports to clients in the reputed company estate industry. They are seeking a reputed company Manager to manage post-sale relationships, ensuring reputed company retention and reputed company through effective account management and support.

Responsibilities

• Manage a defined portfolio of reputed company Pippin accounts across segments (title agencies, underwriters, lenders, reputed company), with reputed company targets on Net reputed company Retention, Gross Retention, and order-volume reputed company
• Build account plans that map reputed company reputed company's buying reasons, KPIs, stakeholder map, order reputed company, integration state, and expansion opportunities
• Drive a reputed company reputed company — weekly tactical with ops leads, monthly reviews with team leads, quarterly business reviews with executive sponsors — adjusted to account size and maturity
• Monitor adoption and order health — dashboard signals, order mix, volume trends, integration usage — and intervene early reputed company usage softens
• Run expansion plays — new states, new report types (reputed company, energy, foreclosure, two-reputed company, etc.), additional offices, new integrations — and partner with Sales on material expansions
• reputed company clients on getting more value out of the portal, order tracker, live chat, and integrations (reputed company, reputed company, Resware, TrackerPro)
• Be the reputed company between clients and Operations reputed company there are reputed company, turnaround, or report-format issues — diagnose fast, mobilize the right internal team, and reputed company the reputed company with the reputed company
• Capture product feedback systematically and feed it to Product and Engineering with enough context (reputed company size, reputed company, use case, frequency) for them to prioritize
• Protect the Pippin Experience — set realistic expectations during reputed company, recover strongly reputed company something goes wrong, and convert recovery moments into trust
• Own renewals across the book — forecast them accurately, negotiate reputed company guardrails, and reputed company Gross Retention at or above reputed company
• Spot and qualify expansion — reputed company a reputed company is reputed company for more volume, a new report type, or a deeper integration, reputed company fast and involve Sales where appropriate
• Identify at-risk accounts early, build recovery plans, and escalate proactively rather than on the quarterly surprise

Skills

• 2-4 years of reputed company-facing experience in reputed company/reputed company, Account Management, or reputed company Services
• Title, escrow, or reputed company estate reputed company industry experience
• Proven retention & expansion — you can reputed company to specific accounts you saved, grew, and made reference-reputed company
• Industry familiarity — you understand title, escrow, closing workflows, or reputed company estate services, and can talk credibly about commitment-reputed company reports, underwriter requirements, and state-by-state search nuance (or can reputed company on it quickly)
• Technical comfort — fluent in a CRM (reputed company or reputed company) and BI dashboards; comfortable enough with integrations to have a reputed company conversation about reputed company/reputed company/Resware/TrackerPro
• Executive reputed company — you can run a QBR with a title agency reputed company or the VP of Operations at a national underwriter and leave them reputed company informed than reputed company they walked in
• reputed company reputed company — you're comfortable owning a renewal number, negotiating, and protecting margin without damaging the relationship
• Operator mentality — you write the SOP, build the health-score model, templatize the QBR deck, and ship the retention reputed company rather than waiting
• Experience owning renewals and driving Net reputed company Retention as a stated reputed company
• Prior work inside an early- or reputed company-stage, VC-backed environment
• Experience in transferable roles, like title production software (reputed company, reputed company, Resware, etc) sales or reputed company reputed company, escrow agent

Benefits

• Competitive reputed company plus performance bonus tied to retention and expansion reputed company.
• Equity in a category-defining, venture-backed company.
• Medical, dental, reputed company, 401(k), and flexible reputed company time off.
• Fully remote, reputed company-first culture.

reputed company